Unified Communications Engineer - Recruitlink

Job Summary:

We are seeking a highly skilled Unified Communications Engineer to join our team.&

This role requires expertise in enterprise telephony design, deployment, and operations, along with a strong background in unified communications technologies.&

You will work with various communication platforms and protocols to support a wide range of telephony and conferencing services.

Key Responsibilities:

Manage and support Unified Communications systems, including Unified Communications Manager 10.5+, Communications Manager Express, Unity, Unity Express, Unity Connection, and Cisco Emergency Responder.

Configure and maintain Cisco Voice Gateways, Unified Presence Server, and Communicator.

Administer and support session border controllers, including Oracle and Cisco CUBE.

Design, deploy, and manage enterprise telephony systems, including video conferencing solutions (both SaaS and on-premise).

Work with telephony protocols such as SIP, H323, MGCP, SCCP, and RTP.

Support multiple telephony services including analog PSTN, PRIs, and SIP trunking.

Provide design and operational support for web conferencing systems (audio and video).

Collaborate on the design and optimization of call centers and contact center technologies as needed.

Required Qualifications:

Extensive experience with Unified Communications Manager 10.5+, Communications Manager Express, Unity, Unity Express, and Unity Connection.

Experience with Cisco Emergency Responder and Cisco Voice Gateways.

Familiarity with Oracle and/or Cisco CUBE session border controllers.

Proficient in enterprise telephony design, deployment, and operational management.

Strong understanding of telephony protocols including SIP, H323, MGCP, SCCP, and RTP.

Experience working with multiple telephony services (analog PSTN, PRI's, SIP trunking).

Experience with video conferencing equipment and systems (SaaS and on-premise).

Preferred Qualifications:

Experience with web conferencing design and operational support, including both audio and video solutions.

Prior experience with contact/call center solutions.

Cisco certifications such as CCNA Collaboration or CCNP Collaboration.

Familiarity with network infrastructure and security as it pertains to voice and video communication systems.

Experience with cloud-based telephony systems and integrations.

Strong problem-solving skills and the ability to troubleshoot complex unified communications environments.

Excellent written and verbal communication skills.