Unified Communications Engineer at Kforce Inc.
San Diego, CA 92111
About the Job
- Supporting healthy inter-departmental relationships and communications between UC teams and other departments within the company
- Supporting the department for issues with UC systems; This is not limited to phones, UCCS, USaaS, CX, and others
- Routine call analysis reporting; Verify that calls are made and that no issues are seen during the regular business day
- Support the call reporting and use of the UCCX (Call Center) at the home office; Verify reporting is running and systems are operational
- Troubleshoots UC systems
- Supports Support Desk (Help Desk) ticket processing under SLA
- Functions as process second-level escalation in support ticket resolution
- Prepares cost and time estimates for installing, implementing, and operating new equipment
- Coordinates the installation and implementation of UC equipment and software features to include standard protocols for voice or data
- Tests the hardware/software of new UC systems
- Instructs end-user personnel on the application and capabilities of the UC systems
Requirements:
- Bachelor's degree in Computer Science or equivalent
- 5+ years of Unified Communications experience in a fast-paced environment
- 5+ years of Cisco UCCM, UCCX, Unity and MS Teams experience
- 3+ years of successful support of business initiatives
- 1+ years of Webex Contact Center
- Effective communicator and self-motivated
- Ability to think logically/use step-by-step procedures to analyze/solve problems
- Must be capable of following processes and procedures reliably and accurately
- Able to work within precise limits or standards of accuracy
- Must have documented understanding of computer equipment and links for voice, text, image, data, and video transmission
- Must have the ability to work cross-functionally in a virtual organization while interacting with multiple organizational business units
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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