Unified Communications Technician/Systems Administrator - Oneida Technical Solutions

Oneida Technical Solutions, LLC (OTS), was founded in 2014 and quickly established itself as a reliable partner capable of providing a variety of information technology and cyber solutions across highly complex, highly regulated and highly secure environments, including the U.S. Department of Defense (DoD), healthcare, higher education, law enforcement, retail, casino gaming and more.

Our innovative cyber capabilities and programs have made us trusted partners for IT modernization projects, implementing upgrades and accelerating the delivery of new solutions for the DoD and commercial industries with consumer-driven technology.

We are bidding on a contract supporting the Fort Johnson Network Enterprise Center.

This opportunity is contingent upon a successful contract award to Oneida Technical Solutions.

Job Title: Unified Communications Technician/Systems Administrator

Location: Fort Johnson

Job Code: DCWF-451

Clearance Level: Secret

DOD 8140 Compliance: Required

Job Summary:

The Unified Communications Technician/Systems Administrator will be responsible for managing and maintaining unified communications systems, including VoIP, video conferencing, and messaging platforms, as well as providing systems administration support for server and network infrastructure. This role ensures the effective operation of communication systems and the secure, reliable performance of IT services in accordance with DOD standards and requirements.

Key Responsibilities:

• Unified Communications Management:

  • Configure, maintain, and troubleshoot unified communications systems, including VoIP, video conferencing, and instant messaging platforms.
  • Monitor system performance and implement necessary updates or patches to ensure system reliability and security.
  • Provide support for end-users, including training and troubleshooting issues related to unified communications.

• Systems Administration:

  • Administer server environments, including installation, configuration, and management of operating systems and applications.
  • Oversee network infrastructure, including switches, routers, and firewalls, ensuring optimal performance and security.
  • Perform regular backups, recovery procedures, and system monitoring to ensure data integrity and system uptime.

• Security and Compliance:

  • Ensure all systems and communications platforms comply with DOD 8140 regulations and security standards.
  • Implement and maintain security policies and procedures to protect sensitive information and prevent unauthorized access.
  • Conduct vulnerability assessments and apply necessary patches or updates to address security vulnerabilities.

• Documentation and Reporting:

  • Maintain accurate documentation of system configurations, procedures, and changes.
  • Generate regular reports on system performance, incident resolutions, and compliance status.
  • Assist in the development and implementation of disaster recovery and business continuity plans.

Qualifications:

• Education and Experience:

  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
  • Minimum of 3 years of experience in unified communications and systems administration.

• Skills:

  • Proficiency in managing unified communications systems, including VoIP, video conferencing, and messaging platforms.
  • Strong knowledge of server and network administration, including Windows and Linux environments.
  • Experience with security protocols, vulnerability assessments, and compliance with DOD 8140 requirements.
  • Excellent problem-solving skills and the ability to work effectively under pressure.

• Certifications:

  • Relevant certifications (e.g., CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate) preferred.

Oneida Technical Solutions, LLC. is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information or any other protected characteristic under applicable law.