Unit Coordinator II - UPC FEN - Connections Health Solutions

Overview

We’re not just behavioral health people—we’re crisis people. Connections has built a model that combines medical and recovery-oriented treatment that gets people connected to community-based resources and back to their lives faster.  Our aim is for solutions, not just stop-gaps. Real support, not restriction.  We have proven that our model improves access, creates hope and makes the behavioral health crisis system work better, and we’re finding better ways to do it every day. Our story Originally founded by two emergency room psychiatrists, Dr. Chris Carson and Dr. Robert Williamson, Connections Health Solutions brings 30 years of experience serving individuals in crisis and operates two of the nation’s largest and most studied crisis response centers and is currently expanding to more states.  Since opening our doors, we have provided care and treatment for hundreds of thousands of individuals in crisis.

Responsibilities

What You'll Do:

 

The Unit Coordinator II provides administrative and clerical support of clinical services. Oversees the individual registration process, insurance verification, answering phones, general office projects, tracking of unit census, and coordination with clinical staff to ensure efficient functioning of the unit. 

 

• Registers and checks enrollment eligibility, including Third Party Liability and private insurance.
• Coordinates the administrative process for handling petitions. Checks petitions for completeness, notarizes petitions, logs the petition and hands off the petition to prescribing Provider for review.
• Assists medical staff by obtaining and relaying consumer information from hospital ED staff, clinical staff, family members, and/or other Providers. Monitors medical and clinical timeliness of involuntary process
• Arranges pick up orders with police. Documents all efforts made to law enforcement regarding pick up orders. Oversees that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines (if applicable).
• Coordinates and oversees bed placement of patient with other facilities and within the electronic health records.
• Answers telephones for admission and discharge purposes (i.e. police, ED's and other psychiatric hospitals)
• Maintains the patient board: entering new arrivals, assigns Providers, Nurses, Crisis Workers, and prioritizes arrivals. Monitors electronic patient tracking system to ensure that all patient records reflect real time admission status.
• Participates in ongoing training including in-services, training, and other activities to maintain and improve competency. Demonstrates competency by demonstrating skills and through post-testing/observation of direct supervisor.
• Performs all other duties as assigned.

Qualifications

What You'll Bring:

• At least 3 years of administrative experience
• High School Diploma or equivalent
• At least 1 year of behavioral health experience
• A current Notary required or the ability to become a notary within the first 90 days

• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

It would be great if you had:

• Associate’s degree in business, clinical administration, or behavioral health

What We Offer:

 

Full-time only:

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

 

EEO Statement

Connections Health Solutions is an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law. We are committed to creating an inclusive and welcoming environment for all employees and applicants.