Unit Director II - Compass Group, North America

ESFM



Position Title: [[Unit Director II]]


Reports To:


Salary: [[$95,000 - $120,000]]


Pay Grade: [[15]]


Other Forms of Compensation:





ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).





Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.





ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.





In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).





This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email MyReferral@compass-usa.com. Click here (http://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.




Job Summary






The Unit Director provides support to the Resident Regional Manager to provide excellent customer service to our corporate client. The Facility Director will directly manage in-house and/or 3rd party soft service providers including but not limited to janitorial, landscaping, snow removal, trash & recycling, waste management, pest control, and mail/shipping. The ideal individual directly manages the team that provides janitorial, mail/shipping, and business services support. You will develop and maintain a strong working relationship with our Client.





Key Responsibilities:






+ Develop and maintain a strong working relationship with our Client.


+ Responsible for the Client's soft service budget. Provide financial reporting as required.


+ Assist in vendor contract development and procure goods and services through Compass and Client systems.


+ Manage requisitions and POs and receipt invoices upon delivery or completion of work.


+ Act collaboratively to solve problems and resolve spontaneous and unique situations with professionalism and customer service focus.


+ Work closely with the site Management team on day-to-day operations and assist the Resident Regional Manager in planning the facilities team’s goals and objectives.


+ Ensure appropriate follow-up with customers.


+ Establishes work standards and workflow.


+ Seek to continuously improve processes, systems, and overall client satisfaction.


+ Any and all other tasks and duties assigned











Responsibilities




+ Plans, organizes, directs, coordinates, and supervises functions and activities of the department


+ Evaluates and justify supplies, equipment and purchases as needed.


+ Maintains records and statistics for administrative and regulatory purposes.


+ Establishes and implements policies and procedures for departmental operations. Encourages and nurtures associate creativity and innovation within the ESFM IFM program.


+ Ensures compliance with all regulatory agencies.


+ Demonstrates and promotes ESFM IFM culture, values and management philosophy.


+ Demonstrates quality leadership in meeting performances plans.


+ Develops and maintains job descriptions for department staff.


+ Encourages staff to participate in education programs


+ Ensures proper staffing for within all Departments (Janitorial, Conference Services, Mail Services, S&R)


+ Communicates and ensure all employees are aware of any/all site objectives and plans


+ Acts as liaison for customer needs


+ Attend Monthly Safety meetings conducted by HSSE


+ Responsible for reporting on specific monthly Safety Reports


+ Maintains all Safety requirements for Staff members


+ Participant at the monthly regional safety meeting


+ Manage the quality process as it relates to Business Support Services and set targets for quality improvement


+ Measure customer satisfaction and implement action plans for areas below standard


+ Manage small projects, as needed.


+ Develop reports and presentations.


+ Create an environment of innovations and continuous improvement targeted toward improved service levels, sustainability and increased efficiency within Business Support Services.















Apply to ESFM Services today!


ESFM is a member of Compass Group USA


Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)





Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.


Applications are accepted on an ongoing basis.


Eurest services maintains a drug-free workplace.


Associates at Corporate are offered many fantastic benefits.



+ Medical


+ Dental


+ Vision


+ Life Insurance/ AD


+ Disability Insurance


+ Retirement Plan


+ Paid Time Off


+ Holiday Time Off (varies by site/state)


+ Associate Shopping Program


+ Health and Wellness Programs


+ Discount Marketplace


+ Identity Theft Protection


+ Pet Insurance


+ Commuter Benefits


+ Employee Assistance Program


+ Flexible Spending Accounts (FSAs)






Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_ESFM.pdf) for paid time off benefits information.





Req ID: 1365215


ESFM


Brandy Wilson