Unit Secretary - Emergency Department - Full Time Days - Hackensack Meridian Health

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. 

The Unit Secretary Equipment Tech acts as a patient experience ambassador to facilitate and maintain a positive experience with our patients, family members, visitors, and physicians by welcoming and explaining hospital and unit policies and procedures and addressing and escalating patient problems and concerns for service recovery. The Unit Secretary Equipment Technician also performs clerical support for the unit and the Nurse Manager and maintains the equipment within the high risk nursery.

Essential Job Functions:

1. Represents the unit and Hackensack Meridian Health as a Patient Experience Ambassador.
2. Ensure that patient belongings are secured and labeled.
3. Answers telephone in a courteous and professional manner.
4. Greets visitors on the unit.
5. Provide direction assistance.
6. Answer call bells and assist with non-clinical requests.
7. Complete hand washing audits.
8. Assist with Facetime calls to family and obtaining language line.
9. Interacts with the team to resolve equipment issues, including nurses, physicians, and operations manager.
10. Performs daily, weekly, and monthly audits of assigned equipment and patient rooms.
11. Checks inventory of assigned procedure carts and restocks as needed.
12. Serves as liaison with Bio Med, Sterile Processing, Materials Management, and Plant Operations departments.
13. Delivers and picks up equipment and supplies from Sterile Processing promptly.
14. Tracks equipment that is out for repair and follows up routinely.
15. Recognizes and responds to opportunities to enhance patient satisfaction.
16. Other duties and/or projects as assigned.
17. Adheres to HMH Organizational competencies and standards of behavior.

Environment of Care Rounding:
1. Stock Personal Protective Equipment.
2. Stock Blanket warmers and gloves.
3. Round on unit. Report unit conditions and hazards in EPIC and Onelink.
4. Responsible for rental bed ordering.
5. Manage all equipment sent out for service.
6. Assists nursing staff with obtaining necessary equipment and supplies for patient care. (i.e. isolettes,
phototherapy lights, etc)
7. Assists nursing staff with washing of patient care items (i.e. clothes, blankets, chair inserts, etc)

Clerical Duties:

1. Maintain and order office supplies and forms.
2. Manage POLST- FAX advanced directive and POLST.
3. Chart Maintenance, including preparation of admission & transport paperwork.
4. Assist in the preparation & distribution of PKU newborn screenings and results.
5. Distribute medication to the RN which are sent via tube.
6. Acts as a runner to the lab, blood bank, and pharmacy.

Physical Demands
1. Long periods of sitting with frequent standing, walking or moving.
2. Requires periods of keying on the computer terminal to input information.
3. Requires constant verbal communication in person or using the phone.
4. Exposure to communicable diseases.
5. Extended wearing of PPE.
6. Application of surgical mask for long periods of time.
7. Lifts a minimum of 5 lbs., pushes and pulls a minimum of 5 lbs. and stands a minimum of 1 hour a day.

Other:
1. Required to work every other weekend according to department needs.
2. Required to work three (3) out of (6) holidays according to department needs.
3. Required to work rotating schedules/shifts based on needs.

Education, Knowledge, Skills and Abilities Required:

1. High School diploma or equivalent.
2. Proficient computer skills.
3. Possess strong organizational skills and be detail oriented in order to facilitate information, multiple tasks, and accurate completion of all required procedures.
4. Excellent written and verbal communication skills.
5. Proficient computer skills including but not limited to Microsoft Office and Google Suite platforms.

Education, Knowledge, Skills and Abilities Preferred:

1. 2 years of experience in front desk, reception, or customer service.
2. Proficiency in a second language.

Licenses and Certifications Required: Not Applicable