UNIV - AA7504 Admin Assistant - PSR - CDM - MUSC
Charleston, SC
About the Job
Job Description Summary
The Lead Patient Service Representative (Lead PSR) reports directly to the Clinical Operations Manager. Under general supervision, the PSR provides a high level of customer service while verifying and preparing documentation for the Dental Medicine EHR. This role facilitates the timely completion of the front desk registration process, telephone inquiries, scheduling, patient check-out process, and works closely with students and faculty to provide quality service and care to patients. Provides courteous and professional customer service to internal and external customers. In addition to regular PSR duties the Lead PSR assists the Operations Manager with administrative duties related to timekeeping, change fund reconciliation and patient conflict resolution.Entity
Medical University of South Carolina (MUSC - Univ)Worker Type
EmployeeWorker Sub-Type
ClassifiedCost Center
CC001135 CDM Dental Teaching ClinicPay Rate Type
HourlyPay Grade
University-04
Pay Range
Scheduled Weekly Hours
40Work Shift
Job Description
Pay band/Salary Range: Band 4 ($28,216.00 - $40,210.00 - $52,204.00)
Job Responsibilities:
20% Payments and Insurance Verification: Collect, post, and reconcile payments for patients in the Dental Medicine EHR. Collect all payments due at point of service (Check in or Check out). Post all payments in EHR and provide patient with receipt. Discuss upcoming treatment appointments, financial responsibilities for future appointments, and provide a printed appointment reminder to each patient. Must enter transaction notes in EHR documenting any relevant financial conversations and all posting errors, refunds, etc. Scan all necessary documents in EHR as attachments. On a daily basis, prepare and reconcile deposits of cash, check and credit card transactions for assigned clinic area following all CDM guidelines and University policies and procedures.
15% Patient Registration: Responsible for management of patient registration, updating all patient demographics at each visit, and obtaining signatures on required documents and consents as needed. Scan insurance cards and submit insurance verification forms to the Billing Office. Based on the assigned clinic, you may be responsible for verifying insurance benefits prior to patient’s appointments.
15% Patient Scheduling: Responsible for scheduling patient appointments by using the planned appointment lists in Electronic Health Record (EHR) system to ensure the schedules are full. Confirm any unconfirmed patient appointments by telephone. Complete contact notes in EHR to document relevant information and attempts to contact patients about appointments in a timely and accurate manner. Based on the assigned clinic location, you may also be required to use Epic to schedule and manage the patient appointments.
15% Change Fund Distribution and Reconciliation: Responsible for distribution of Change Fund bags to PSRs each morning. Collects all payments from previous day. Reconciles all payments to include verifying accuracy, completing remittance form, and sending to accounting and cashier’s office.
15% Assist with Timekeeping and PSR Schedules and Department Templates: Assist the Clinical Operations Manager with time keeping duties in OurDay to ensure all leave requests have been approved and each PSR has 80 hours per pay period. Ensures adequate coverage at each desk. Back up to manager in their absence. Edit department scheduling templates as directed by manager.
10%: Patient Service Representative understands and consistently follows the MUSC Standards of Behavior and completes all assigned annual training. Provides excellent customer service to all internal and external customers, maintains open communication lines, and understands Federal, State, MUSC Enterprise, University and CDM policies, procedures, and guidelines as it relates to their position responsibilities.
5% Patient Concerns and Issues: Assist with responding to patient and family questions, concerns, and issues. Responsible for communicating any escalated issues to Clinical Operations Manager for resolution.
5% Any other duties as assigned by the Supervisor.
Preferred Experience: five years of clerical experience (preferably in a dental office) or a dental assisting certification and two years of experience. Experience dealing with the public and/or patients, preferred. Ability to interact with integrity patience with patients, dental students, faculty and staff members. Knowledge of clinic finance operations, dental insurance and standards of patient care preferred.
Additional Job Description
Minimum Requirements: A high school diploma and two years work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience. Some positions require a valid driver's license and good driving record; or correctable vision of 20/40 in both eyes, with or without conventional lenses, and physical qualifications in accordance with Federal Motor Carrier Safety Regulations, Section 391.41; or AAVMA certification. Some positions require eligibility for bonding. Physical Requirements: (Note: The following descriptions are applicable to this section: Continuous - 6-8 hours per shift; Frequent - 2-6 hours per shift; Infrequent - 0-2 hours per shift) Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent) Ability to reach in all directions. (Continuous) Possess good finger dexterity. (Continuous) Ability to lift and carry 15# , unassisted. (Infrequent) Ability to lift objects from floor level to height of 36 inches, to 15#, unassisted. (Infrequent) Ability to lower objects, to 15 #, from height of 36 inches, unassisted. (Infrequent) Ability to push/pull objects to 15 #, unassisted. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to see and recognize objects at a distance. (Continuous) Ability to match or discriminate between colors. (Frequent) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to hear and/or understand whispered conversations at a distance of 3 feet. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in dusty areas (Infrequent)If you like working with energetic enthusiastic individuals, you will enjoy your career with us!
The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.
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