Universal Banker - American Pride Bank

Alpharetta, GA 30022

Duties and Responsibilities

Builds and maintains strong, long-lasting customer relationships, serving as their trusted banker by having knowledge of the Bank’s products and services.
Quotes products and rates in effort to promote and inform customers of the Bank’s products and services.
Represents the Bank in business development efforts in the community and at community events.
Helps customers by opening new accounts including DDA, savings, IRAs, certificates of deposit, safe deposit boxes, and other bank products.
Enhances customer relationships by meeting and greeting customers in a friendly and professional manner, handling customer complaints and special circumstances.
Educates customers about common scams, identity theft risks, and fraud prevention measures in order to protects the Bank’s customers and assets.
Answers phone and assists callers and/or transfers callers to appropriate personnel.
Ensures compliance with all applicable laws, regulations, and rules governing the Bank’s products and services.
Understands and complies with Bank Policies and Procedures, including but not limited to Bank Secrecy Act (BSA) and Anti-Money Laundering (AML).
Works as Teller or Vault Teller when needed.

Environment and Physical Activity

Fast-paced banking/business office environment with standard office temperature, moderate noise from computer(s), printer(s), telephone, fax, copier, scanner and other office equipment, and median traffic.
Ability to walk, sit, stoop, kneel, reach, lift (up to 25 pounds), and stand for various lengths of time and meet other physical demands required to perform the job.
Ability to operate and use a computer, printer, telephone, fax, copier, scanner, other office equipment and tools needed and used to perform this job.

High school diploma or equivalent.
2 years of banking experience, preferably in a Customer Service Role.
Experience with Jack Henry Products is a plus.
Proficient in Microsoft Office applications including Word, Excel, Outlook, and Teams

Excellent communication skills, both written and oral.
Strong customer service skills.
Ability to accurately process and handle cash.
Proficient with or the ability to quickly learn the applications, hardware, and software used in the Bank.
Excellent analytical and problem-solving skills.
Ability to maintain confidentiality.

Benefits

401(k) plan with employer match up to 5% after 90 day waiting period.
Dental insurance at no cost to employee: spouse/dependent coverage available at cost to employee.
Flexible spending account for medical expenses and dependent care.
Medical insurance at no cost to employee: spouse/dependent coverage available at cost to employee.
Life insurance at 2 times salary with no cost to employee; additional life insurance available at cost to employee.
Long Term Disability insurance at no cost to employee; Short Term Disability insurance available at cost to employee.
Paid Time Off.
Vision insurance at no cost to employee: spouse/dependent coverage available at cost to employee.

Other

The information above is intended to describe the general nature of the work and should not be construed as an exhaustive list of duties, responsibilities, and skills required to perform the role successfully.
American Pride Bank is an equal opportunity employer and is committed to providing accommodations to employees with disabilities.

Source : American Pride Bank