Ups Counter Manager - United Nissan of Reno

United Nissan Reno is searching for a motivated and experienced Customer Greeter Manager to lead our customer greeter/UPS department. Your goal will be to provide outstanding customer service to our customer by developing effective customer service procedures, by greeting our customer and logging daily visits.

Responsibilities:

• Supervise day-to-day operations in the Ups department.
• Create effective customer service procedures, policies, and standards.
• Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
• Maintain accurate records and document all customer activities and discussions.
• Assess service statistics and prepare detailed reports on your findings.
• Hire and train new customer service agents.