Urgent Care Clinic Manager (Wilmington) - MainStreet Family Urgent Care

Urgent Care Clinic Manager - Manager Acceleration Program

Are you looking to turn your career into a Rocketship? Boom!

MainStreet Family Care is looking for eager professionals ready to embark on their leadership journey as part of our Manager Acceleration Program (MAP). We will give you the tools and intense development experiences necessary to prepare you to manage multiple urgent care clinics. You will have a structured 6-week onboarding and training program followed by structured leadership development workshops in your first 6 months on the job. You will then be able to experience 3 years of hands-on management and leadership experience in healthcare operations.

Signing bonus, Retention bonus, Student Loan Support, Tuition Reimbursement, 401k Match, Performance-based compensation, Leadership Development, Promotion Opportunities, Oh my!

• MainStreet Family Care is planning on opening a new urgent care clinic every two weeks and eventually reach over 100 clinics across 5 states. We help customers heal and feel better. Fast.
• We hope to make an impact on health equity and create access to healthcare in underserved populations as we become a beacon in the communities we serve.
• We need to create a strong pipeline of Clinic Managers who can successfully operate multiple urgent care clinics. That can be you.
• Perhaps your career needs a re-start? Or you need a new-start? This can be you.
• Accelerate your own career and capabilities.
• The program aims for you to successfully operate multiple urgent care clinics well before the end of the first year. Become a GREAT Clinic Manager and cultivate the skills necessary to lead in any Healthcare, Retail, or Operations environment.

Your Opportunity:

• After 3 years in the program, you will be highly marketable on the job market with significant hands-on operations and leadership experience.
• Great earning potential ($40,000 base with up to $64K in earning potential once managing clinics).
• Company contribution for healthcare benefits, 4% matching 401K, and voluntary benefits.
• Up to $25,000 student loan support and/or tuition reimbursement. ($5,000 per year)
• $3,000 signing bonus paid at start of program.
• $2,000 retention bonus paid upon 6-month anniversary and performance review.
• Following exceptional performance, internal growth opportunities may also be available.

Only the best apply. Hard work, focus, and hyper-flexibility required.

Program Details:
You will spend 6-8 weeks in a series of clinic and management job rotations, workshops, and special projects – all emphasizing experiential learning and feedback – and designed to accelerate your own development and build valuable relationships across the company. Following these rotations, you will be given access to professional company-funded developmental workshops in the first 6 months. You will have access to clinic and operational leaders, trainers, and consultants – all focused on your growth..

6-8 week development rotational program involves weeklong travel to Andalusia, AL, and also includes travel to other clinics in the state. Some overnight travel may be required.

Ongoing Availability:

This job is management of urgent care clinics. These clinics are open 7-days-a-week for extended hours. As the frontline manager, you are responsible for the success of the facilities and the clinic staff, which includes Medical Assistants and Nurse Practitioners.

Due to the nature of the role, the person who thrives in this role is someone who is an organized planner but also thrives in managing curveballs. You are a problem solver and someone who does not let external stresses break you. This can be an emotionally and mentally exhausting job if you are not skilled at handling your own stress levels and crisis management skills.

Preferred Qualifications

• Bachelor's Degree or equivalent, in Healthcare Administration, Business, Management, Finance, or Life Sciences.
• At least one year experience managing others in a supervisory role.
• At least one year experience in patient-facing or customer-facing roles.
• Dedicated to providing 3-years of growing and challenging themselves.

Travel

• Initial training travel includes overnight travel to Andalusia, AL.
• Other trainings and workshops may be held at corporate headquarters in Birmingham, AL.
• There may be regional meetings or companywide meetings that include overnight travel or extensive day travel.
• You need to be good with extensive day travel as well as occasional overnights. Our clinic managers always have their boots on the ground and are physically present in their assigned clinics frequently.
• This manager role covers facilities in Selma, Montgomery, and Millbrook. You must be comfortable with daily travel to these areas.

Program Timeline and Commitment

This is a 3-year commitment you will be making to MainStreet Family Care. This is a 3 year and beyond commitment from MainStreet Family Care to you.

During the three years we will heavily invest in your current and future success. The first year will be focused on building the foundation for the leader you can become. In the next two years you will manage additional clinics and mature along your leadership journey.

You should anticipate being assigned a clinic shortly after graduation and moving to a location near that clinic. This could be in any area of the rural southeast region of the US.

To participate in the MainStreet program, you must be readily available, to travel to Birmingham AL and travel overnight frequently to our clinics from October 2023 to December 2023.)

Your Leadership Role as a Clinic Manager
During your three-year program participation, you can be assigned anywhere from 1 to 5 clinics to manage.

Once you’ve been assigned a clinic, you will be responsible for:

• Enforcing company policies and procedures; you are the corporate presence in the clinics
• Smooth-running clinic operations: ensure clinic staff and operations follow our standards
• Making sure that each clinic is delivering top-tier customer satisfaction
• Dealing with day-to-day questions from the staff / troubleshooting and problem solving with the staff
• Clinic staff shift scheduling and monitoring spend against budget
• Ordering and managing medical and office supply inventory within budgeted levels
• Recruiting, screening, coaching, and managing the medical assistants that staff your clinics
• Managing the staff competency and staffing level of your clinics, including hiring and terminating
• Availability: The clinics are open 7 days a week, 12 hours a day Monday to Friday and 10 hours on Saturdays and Sundays, so you will be expected to be available to take calls during these operating hours. You will need to be prepared and be available as needed during operating clinic hours to promote the success of your clinics. Traveling from clinic to clinic and spending significant time at each clinic will be a foundation for your success and is required.
• Travel: You need to spend the majority of your work time in the clinics, so you must be prepared to travel to one or more clinics each day.

What About You?

• You need to be the BOMB!
• You need to be hardworking, driven, and completely tireless.
• You need to be resourceful. You have never seen an obstacle you could not get over or a problem you could not solve. You find a way to get things done. Period.
• You need to be ultra-organized.
• You are a chronic overachiever and always going above and beyond.
• You are self-disciplined and accountable. If you are tasked with doing something, you put it on your calendar and remember to do it.
• You need to be good with extensive day travel as our clinics are located throughout the states we are in. Our clinic managers always have their boots on the ground and are physically present in their assigned clinics frequently.
• We are open 7 days a week, which means that, as a manager, you are on call during weekends.

Boom! We can't wait to see you succeed!

Job Type: Full-time

Salary: $40,000.00 - $63,792.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Relocation assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Medical specialties:

• Pediatrics
• Primary Care
• Urgent Care

Schedule:

• 10 hour shift
• 8 hour shift
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay
• Signing bonus