Customer Service Representative - Ampcus Incorporated

Bravens Inc., a wholly owned subsidiary of Ampcus Inc., is an information technology consulting and services company. Bravens is a leader in providing tailored staffing solutions across both IT and non-IT industries. We are in search of a highly motivated candidate to join our talented team and contribute to our ongoing success.

Job Title: Customer Service Representative

Location(s): South Charleston, WV

The Customer Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into an great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.
 

Essential Functions:

• Promoting and/saving products and services
• Providing an excellent customer experience via phone
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills
• Ability to follow tactical call flows to optimize the customer experience.

Minimum Requirements:

• Outstanding Customer Service skills.
• Excellent skills in the following areas:
  • Communication
  • Interpersonal 
  • Analytical 
  • Problem Solving
  • Basic math skills
  • Data entry skills
  • Sales aptitude
• Understanding of hardware (peripherals) with moderate-to-high level software, and hardware troubleshooting skills.
• Ability to multitask in a fast-paced environment.

Preferences:

• Previous Customer Service experience in a high volume
• 2+ years of Call Center experience or equivalent required
• 1 yr contact center and 1 yr retention experience are preferred
• High school diploma or the equivalent

Bravens is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, age, protected veterans or individuals with disabilities.