Urgent Hiring - Technical Delivery/ Release Manager - Lorven technologies
Malvern, PA
About the Job
Hi,
Our client is looking for a Technical Delivery / Release Manager with a Long-Term Contract projectin Malvern, PA below is the detailed requirement.
Job Title: Technical Delivery / Release Manager
Location: Malvern, PA
Job Type: Contract
Primary Skills:
- Must be Expertise in Contact Center
- Agent Assist technologies built on the AWS stack
- Architecture and design of Agent Assist technologies leveraging AWS services (e.g., AWS Lambda, Amazon Lex, Amazon Connect).
- Contact Center solutions, including Agent Assist technologies, AI/ML integrations, and customer experience strategies.
Job description:
- Bachelor's degree in Computer science or equivalent, with minimum 10+ Years of relevant experience
- 5+ years of experience in project management, with a focus on contact center technologies and AWS.
- Proven experience in delivering technical solutions in a cloud environment, preferably with AWS.
- Strong understanding of Contact Center solutions, including Agent Assist technologies, AI/ML integrations, and customer experience strategies.
- Guide the architecture and design of Agent Assist technologies leveraging AWS services (e.g., AWS Lambda, Amazon Lex, Amazon Connect).
- Ensure solutions meet business requirements and align with best practices for cloud development.
- Stakeholder Management:
- Communicate effectively with stakeholders to gather requirements, provide updates, and manage expectations.
- Foster strong relationships with customers, understanding their needs and driving customer satisfaction.
- Quality Assurance:
- Implement best practices for quality assurance and testing to ensure high-quality deliverables.
- Monitor project performance and make adjustments as necessary to achieve goals.
- Continuous Improvement:
- Analyze project outcomes to identify areas for improvement and implement lessons learned in future projects.
- Stay updated on industry trends and AWS advancements to leverage new technologies for Agent Assist solutions.
- Excellent leadership and team management skills, with the ability to mentor and guide technical teams.
Source : Lorven technologies