Urgent Hiring - Technical Delivery/ Release Manager - Lorven technologies

Hi,

Our client is looking for a Technical Delivery / Release Manager with a Long-Term Contract projectin Malvern, PA below is the detailed requirement.

Job Title: Technical Delivery / Release Manager

Location: Malvern, PA

Job Type: Contract

Primary Skills:

• Must be Expertise in Contact Center
• Agent Assist technologies built on the AWS stack
• Architecture and design of Agent Assist technologies leveraging AWS services (e.g., AWS Lambda, Amazon Lex, Amazon Connect).
• Contact Center solutions, including Agent Assist technologies, AI/ML integrations, and customer experience strategies.

Job description:

• Bachelor's degree in Computer science or equivalent, with minimum 10+ Years of relevant experience
• 5+ years of experience in project management, with a focus on contact center technologies and AWS.
• Proven experience in delivering technical solutions in a cloud environment, preferably with AWS.
• Strong understanding of Contact Center solutions, including Agent Assist technologies, AI/ML integrations, and customer experience strategies.
• Guide the architecture and design of Agent Assist technologies leveraging AWS services (e.g., AWS Lambda, Amazon Lex, Amazon Connect).
• Ensure solutions meet business requirements and align with best practices for cloud development.
• Stakeholder Management:
• Communicate effectively with stakeholders to gather requirements, provide updates, and manage expectations.
• Foster strong relationships with customers, understanding their needs and driving customer satisfaction.
• Quality Assurance:
• Implement best practices for quality assurance and testing to ensure high-quality deliverables.
• Monitor project performance and make adjustments as necessary to achieve goals.
• Continuous Improvement:
• Analyze project outcomes to identify areas for improvement and implement lessons learned in future projects.
• Stay updated on industry trends and AWS advancements to leverage new technologies for Agent Assist solutions.
• Excellent leadership and team management skills, with the ability to mentor and guide technical teams.