US Account Manager at eMolecules

eMolecules empowers researchers to explore uncharted chemical and biological spaces and deliver more efficient drug-discovery programs.

eMolecules, Inc. is the leading provider of chemistry e-commerce solutions for pharma, biotech, and academic research organizations worldwide, delivering chemical screening compounds, building blocks, and customized business solutions. We operate the world's largest database of high-quality, curated, commercially available chemical compounds, along with an e-commerce and logistics system tailored to our unique marketplace, transacting hundreds of shipments per day from our global supply network to our global customer base.

We are seeking a US Account Manager to join our growing commercial team! The US Account Manager at eMolecules has a pivotal role in creating and fostering long-term, trusting relationships with our customers and will oversee a portfolio of assigned customers to actively develop new business from existing clients; as well as actively seek new opportunities.

Customer base is pharma, bio-pharma, academic and med research organizations in the Life Sciences Industry; specific focus and interaction with drug discovery scientists and business management professionals within customer base.

Essential Duties and Responsibilities

• Will serve as lead point of contact for all customer account management matters and works cross-functionally with internal groups as needed to drive on-time delivery to customers and resolve order or customer issues.
• Builds and maintain strong, long-lasting client relationships; identify additional contacts to cultivate and grow relationship and business
• Understands customer needs and develop plans to address them; help and train customers to use specific features
• Develops trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Ensures the timely and successful delivery of our solutions according to customer needs and objectives
• Resolves customer complaints quickly and effectively; Assist with challenging requests and escalate as needed
• Develops new business with existing clients and/or identify areas of improvement to meet sales quotas
• Collaborates with management, customer service and product development teams to identify and grow opportunities within territory
• Forwards upselling and cross-selling opportunities to internal departments as appropriate
• Approaches potential customers to establish relationships
• Gains solid knowledge of competitors
• Forecasts and tracks key account metrics (e.g. quarterly sales results and annual forecasts)
• Prepares reports on account status; and clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders
• Works closely with Client Services and Sales Support to monitor key metrics and maintain or exceed set goals by account

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