US - IT Support Engineer - Central Point Partners
Oakland, CA 94607-4192
About the Job
Design, own and drive IT projects and deliverables to accelerate the integration of systems and processes with parent company.
• Support employees in resolving problems with IT, AV and communications systems.
• Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processes.
• Hands-on troubleshooting of hardware, software applications, networking and other technical issues.
• Develop and document best practices, tools and tips, enhancing internal troubleshooting processes
• Manage relationships with vendors and 3rd party providers to provide application support.
• Timely resolution to problems and serve as a point of escalation for team and users
• Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.
• Engage with partners throughout the organization to proactively address concerns and technical pain points.
Technical Skills Required
* Gsuite
* MacOS support
Technical Skills nice to have:
* Jira
* Okta
* Slack
#LI-SB1
• Support employees in resolving problems with IT, AV and communications systems.
• Assist in IT inventory, purchasing, asset management, machine provisioning, onboarding and other key processes.
• Hands-on troubleshooting of hardware, software applications, networking and other technical issues.
• Develop and document best practices, tools and tips, enhancing internal troubleshooting processes
• Manage relationships with vendors and 3rd party providers to provide application support.
• Timely resolution to problems and serve as a point of escalation for team and users
• Develop processes for reviewing, testing, documenting and improving practices within the team around security, automation, and issue response.
• Engage with partners throughout the organization to proactively address concerns and technical pain points.
Technical Skills Required
* Gsuite
* MacOS support
Technical Skills nice to have:
* Jira
* Okta
* Slack
#LI-SB1
Source : Central Point Partners