US - Technical Support Assistant - Pacer Staffing
Pittsford, NY
About the Job
Description:
1st shift 8:30-5:30
Phone Interview, Microsoft Teams
Timekeeping Fieldglass
Pay rate XX25.00-XX30.00
hybrid (3 in and 2 out)
Tell us how you go about troubleshooting? Tech support troubleshooting
Have you done Software Support? Yes Tell us about it?
Have you used SQL? Yes Where and what did you use it for.
Have you used Salesforce or any other type of CRM (Customer Relationship Management)
As an L1 Technical Support Engineer you will:
Respond to technical issues surrounding a combination of OnGuard, Netbox, and Elements Ecosystems, primarily by telephone, then e-mail and web or from other team members
Interface directly with customers at various stages of the problem resolution process including, understanding customer issues, replicating customer configuration and environment (when needed), communicating action plans for resolution, explaining developments, and conveying resolution
Thoroughly gather all required data and more, if possible, document all support cases in detail
Phone Interview, Microsoft Teams
Timekeeping Fieldglass
Pay rate XX25.00-XX30.00
hybrid (3 in and 2 out)
Tell us how you go about troubleshooting? Tech support troubleshooting
Have you done Software Support? Yes Tell us about it?
Have you used SQL? Yes Where and what did you use it for.
Have you used Salesforce or any other type of CRM (Customer Relationship Management)
As an L1 Technical Support Engineer you will:
Respond to technical issues surrounding a combination of OnGuard, Netbox, and Elements Ecosystems, primarily by telephone, then e-mail and web or from other team members
Interface directly with customers at various stages of the problem resolution process including, understanding customer issues, replicating customer configuration and environment (when needed), communicating action plans for resolution, explaining developments, and conveying resolution
Thoroughly gather all required data and more, if possible, document all support cases in detail
Pre-Identified Candidate? try { var fgTooltip = new FG.Tooltip({ element: XX('#cf_descz16011323260868610078904'), text: "Is\x20this\x20Requisition\x20for\x20a\x20Pre\x2DIdentified\x20Candidate\x3F\x20If\x20yes,\x20please\x20notify\x20the\x20TAPFIN\x20Program\x20Office" }).initialize(); } catch(err) {} |
Additional Details
- Will this position ever require Honeywell site access? : Yes
- Pre-Identified Candidate? : No- Requesting submittals from all HGCLP suppliers
- Is This Project Based? : No
- Purchase Order Number : NA
- Timekeeping System : SAP Fieldglass
- Full/Part Time (FT = 20 hrs or more per week; PT = 19 hrs or less per week) : Full-Time
- Is Driving Required? : No
- US Security Clearance Required? : No
- Export Control Technology? : No
- Skill Category : Technical
Source : Pacer Staffing