USA - Credit Collections Specialist I - Primary Talent Partners

Primary Talent Partners has a new Credit and Collections Specialist opening with our large pharmaceutical client in the Batesville, IN area. This will be a 12 month FT contract with potential to extend and/or convert.
Description:

• Complete daily activities as prioritized by GetPaid
• Contact customers on delinquent accounts for resolution and payment and record all activities in GetPaid notes
• Understand customer profiles and their related sensitivities.
• Communicate account delinquency information to respective sales professionals as outlined by the standard collections and escalation process.
• Resolve unidentified payments that have been assigned to the account.
• Resolve within the prescribed time frame those AR related dispute that have been assigned to the account.
• Review credit limit and risk issues with the credit supervisor and make recommendations regarding limits, terms, and risk categories.
• Maintain daily pending orders and on hold reports
• Issue requests for refunds of cash on account or credit memos as needed.
• Review dispute documentation provided by cash application or the customer, and assign the dispute to the appropriate internal owner.
• Enter note into GetPaid and provide sufficient information to the owner.
• Contact customers regarding unidentified disputes, determine the reason, secure additional documentation as needed and assign those to proper owners.
• Contact internal owners for resolution of disputes that are not being cleared on a timely basis.
• Work with internal departments (Pricing Customer Service, Marketing, Sales) to research, provide support in obtaining additional information, and assist in payment if due.
• Manage the Dispute (GetPaid) email box, ensuring that the email is forwarded to the proper individual/team, if it is not for work that is completed by the team
• Identify repetitive issues and communicate those to the proper owners to facilitate root cause analysis and cure.
• Develop strong working knowledge of customer base and company organizational structure.
• Support the training and process improvement effort.
• Participate in the performance review process.
• Achieve past due percentage and DSO related goals.
• Escalated problematic accounts to the collections supervisor with an explanation of the issues and request assistance.
• Support the training and process improvement effort.

Requirements:
Must have Microsoft Office background and some Accounts Receivable ERPs (if not the ones listed). Must be comfortable communicating with customers directly by phone.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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