USA Director, Technology Operations, Item Experience at Walmart
Bentonville, AR 72712
About the Job
LocationBENTONVILLE, ARCareer AreaInformation TechnologyJob FunctionTechnology OperationsEmployment TypeRegular/PermanentPosition TypeSalaryRequisitionWD1968498 What you'll do at Position Summary...What you'll do...This is a full-time role based in Bentonville, Arkansas, in-office 5 days per week.Do you want to help lead the way in redefining how customers shop online? Join the Walmart eCommerce Item Experience team! Our team’s mission is to build exciting shopping experiences that attract attention and connect with customers
As a Director, Technology Operations Connected Experiences, you will play a pivotal role at the heart of the Item Experience.A Director of Connected Experiences on the Item Experience team will be responsible for connecting marketing, events and strategic merchandising experiences on our item and list pages
This role will work with many internal partners like merchant, product, engineering, and UX design to build engaging shopping experience on our item page and item list pages
This role will study performance analytics, market trends, competitor experiences, and customer insights to explore ways we can improve or add to the customer experience.You’ll sweep us off our feet if:You understand how customers shop online
You have a strong customer-centric perspective and champion the needs of customers and stakeholders.You love digital experiences and get excited about great visual presentation and content.You are Intellectually curious, technically savvy, detail oriented, entrepreneurial mindset, willing to take on a challenge.You leverage data and insights to make informed decisions with the ability to translate analysis and insights into actions.You build trust quickly and can lead by influence, creating impact through partnership as well as ownership. You are a passionate and attentive self-starter that thrives in ambiguity with bias for action, excellent communication skills, and amazing follow-through.You display leadership, team management, relationship building, organization, planning and willingness to roll up your sleeves and do what’s necessary.Strong written and verbal communication and presentation skills; comfortable presenting to internal and external executive stakeholders and cross functional business partners.What you’ll do:Lead the strategy and project execution for Walmart connected experiences (anchored in the Item page) by identifying customer and operational needs and developing and communicating plans and priorities
Delivering key cross-functional projects that span across multiple teams within the organization
Collaborating daily with cross-functional team members including Merchandising, Site Operations, Catalog, Marketing, SEO, Design, Product, and more.Owns and drives strategic and operational planning; including vision, strategy and roadmaps that align with our business goals and enhances the customer experience.Monitor experience performance through analysis of key metrics
Monitor operational performance metrics and web analytics to analyze and report out on item page content quality, insights, and opportunities - weekly, monthly and quarterly.Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB (four in the box) partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall item page and content experience.Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door PolicyOperating with excellence – You’ll lead key operational processes on the team from weekly and monthly business reviews to management of the issues and ideas intake process
You’ll land the fundamentals and create and help scale best-in-class efficient workflows and processes.Approximately 0-15% opportunity to travel per monthMinimum QualificationsBachelor’s degree in related field and 8 years related experience OR 10+ years’ experience in site merchandising, content, eCommerce experience, tech operations, business consulting, corporate strategy, or related areaAdditional Preferred QualificationsStrategy, merchandising, marketing, consulting, or account management experience a plusPrior eCommerce or retail experience a plusMaster's degree in Business Administration, Economics, or related fieldPrior research and project management experience a plusExperience managing cross functional projects and relationships and working directly with executive leadership.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $110,000.00-$220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...Outlined below are the required minimum qualifications for this position
If none are listed, there are no minimum qualifications
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.3 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position
If none are listed, there are no preferred qualifications.Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America About Walmart At Walmart, we help people save money so they can live better
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world
Here, your work makes an impact every day
What are you waiting for?Walmart, Inc
is an Equal Opportunity Employer- By Choice
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
As a Director, Technology Operations Connected Experiences, you will play a pivotal role at the heart of the Item Experience.A Director of Connected Experiences on the Item Experience team will be responsible for connecting marketing, events and strategic merchandising experiences on our item and list pages
This role will work with many internal partners like merchant, product, engineering, and UX design to build engaging shopping experience on our item page and item list pages
This role will study performance analytics, market trends, competitor experiences, and customer insights to explore ways we can improve or add to the customer experience.You’ll sweep us off our feet if:You understand how customers shop online
You have a strong customer-centric perspective and champion the needs of customers and stakeholders.You love digital experiences and get excited about great visual presentation and content.You are Intellectually curious, technically savvy, detail oriented, entrepreneurial mindset, willing to take on a challenge.You leverage data and insights to make informed decisions with the ability to translate analysis and insights into actions.You build trust quickly and can lead by influence, creating impact through partnership as well as ownership. You are a passionate and attentive self-starter that thrives in ambiguity with bias for action, excellent communication skills, and amazing follow-through.You display leadership, team management, relationship building, organization, planning and willingness to roll up your sleeves and do what’s necessary.Strong written and verbal communication and presentation skills; comfortable presenting to internal and external executive stakeholders and cross functional business partners.What you’ll do:Lead the strategy and project execution for Walmart connected experiences (anchored in the Item page) by identifying customer and operational needs and developing and communicating plans and priorities
Delivering key cross-functional projects that span across multiple teams within the organization
Collaborating daily with cross-functional team members including Merchandising, Site Operations, Catalog, Marketing, SEO, Design, Product, and more.Owns and drives strategic and operational planning; including vision, strategy and roadmaps that align with our business goals and enhances the customer experience.Monitor experience performance through analysis of key metrics
Monitor operational performance metrics and web analytics to analyze and report out on item page content quality, insights, and opportunities - weekly, monthly and quarterly.Ensuring business & cross-functional partner needs are met by evaluating ongoing effectiveness of current plans, programs, and initiatives; consulting with 4iTB (four in the box) partners, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving overall item page and content experience.Promoting and supporting company policies, procedures, mission, values, and standards of ethics and integrity by way of training and providing direction to others in their use and application and ensuring compliance and utilizing and supporting the Open-Door PolicyOperating with excellence – You’ll lead key operational processes on the team from weekly and monthly business reviews to management of the issues and ideas intake process
You’ll land the fundamentals and create and help scale best-in-class efficient workflows and processes.Approximately 0-15% opportunity to travel per monthMinimum QualificationsBachelor’s degree in related field and 8 years related experience OR 10+ years’ experience in site merchandising, content, eCommerce experience, tech operations, business consulting, corporate strategy, or related areaAdditional Preferred QualificationsStrategy, merchandising, marketing, consulting, or account management experience a plusPrior eCommerce or retail experience a plusMaster's degree in Business Administration, Economics, or related fieldPrior research and project management experience a plusExperience managing cross functional projects and relationships and working directly with executive leadership.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $110,000.00-$220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...Outlined below are the required minimum qualifications for this position
If none are listed, there are no minimum qualifications
Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business,information systems, project/program management, information technology, finance, management, or related area and 6 years’ experience inproject management, program management, program operations, or related area.Option 2: 8 years’ experience in project management, program management, program operations, or related area.3 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position
If none are listed, there are no preferred qualifications.Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years' experience in project management, program management, program operations, or related area., We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Primary Location...702 Sw 8Th St, Bentonville, AR 72716, United States of America About Walmart At Walmart, we help people save money so they can live better
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world
Here, your work makes an impact every day
What are you waiting for?Walmart, Inc
is an Equal Opportunity Employer- By Choice
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
