User Community Manager - Propeller
Denver, CO 80205
About the Job
Description
Propeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.
Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites using drones. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.
Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work and are proud to be recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.
Your Mission
We are seeking a Customer Advocacy Manager/ Community Engagement Manager who will play a pivotal role in building and nurturing a customer community program. The goal of this program will be to facilitate the coming together of Propeller customers and like-minded individuals from the industry to share their experience, network with other key stakeholders, discuss industry problems and brainstorm solutions. Although we hope that a community will expand Propeller usage, the main goal of this role is not revenue generation. Instead, it will be focused on facilitating a program that informs the development of Propeller products and services to support the industry it serves.
To support this goal, the main responsibility of this role will be to create a community, build a following/grow membership, organize events and meetups for members and facilitate a connected group of Propeller users to share their industry experiences.
What's our team all about? Learn more here.
Key Responsibilities:
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Building networks:
- Develop and maintain strong relationships with customers, fostering a vibrant and engaged community.
- Develop strategies to increase participation and engagement within the customer community through events, webinars, and other interactive activities.
- Create sub groups within the community for more relevant networking + industry discussions (Community Advisory Board, user groups, etc.)
- Track and report on engagement metrics, ensuring that community activities align with organizational objectives and KPIs.
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Creating conversations:
- Identify and curate relevant and compelling topics that resonate with our customer base to drive conversations and engagement.
- Initiate and lead discussions within customer groups, ensuring a lively and interactive environment.
- Continuously monitor customer interactions and feedback across various platforms to gain insights into their needs and preferences.
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Facilitating Feedback + Driving Community Value
- Create a program that drives additional value for community members including but not limited to exclusive product access, product certifications, along with professional networking to key product development team members inside Propeller
- Compile and analyze customer feedback, providing actionable insights and recommendations to internal teams to drive product and service improvements.
- Act as liaison between Propeller and the communit(ies), facilitating open communication and collaboration
Your Skills
- You have at least 5 years of experience in a role with a proven record of excellent relationship-building skills with the ability to engage and create communities around industry topics
- Customer-centric mindset with a deep understanding of customer needs, preferences, and pain points. You should be genuinely committed to delivering what a customer needs, even if it’s not directly tied to revenue
- Strong technical skills and the ability to pick up new technology fast and drive your own learning.
- Knowledge of GIS, surveying or similar technologies is preferred
- Ability to work effectively in a fast-paced, deadline-driven, and KPI-measured environment.
- Ability to work from our Denver office at least 2 days a week to collaborate with the team and other departments.
Benefits
- Fully paid employee United Platinum PPO medical, dental, and vision coverage
- 20 day paid vacation time per year with no accrual or carryover cap
- Employee share options
- Professional development budget and leave
- The opportunity to take part in our mentorship program
- Monthly telephone and/or internet allowance
- Paid primary & secondary parental leave policies
- Hybrid work arrangements and WFH equipment provided
The salary range offered for this role is $95,000.00-$107,500.00. This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge and experience.
Source : Propeller