User Experience Design, Executive Director - Employee Experience - JPMorgan Chase Bank, N.A.

Steer the forefront of user experience innovation, crafting extraordinary designs that resonate with a global audience.

As an Experience Design Executive Director for Employee Experiences in JPMC's firmwide HR organization, you will spearhead a team of talented professionals to conceptualize, structure, and detail our offerings within the broader user journey landscape. Leveraging your expertise in experience design principles, devise and enact innovative policies and processes that elevate the user experience and resonate with our organizational strategy. Your role involves setting quality benchmarks, managing asset delivery, and shaping the direction of product initiatives by your team. A staunch advocate for inclusive design and accessibility, exemplify and encourage collaboration and lead your team in creating unparalleled experiences for our diverse user base. Your expertise in interaction design positions you as an advisor to senior management on complex experience design matters, promoting a culture of collaboration and inclusivity across multidisciplinary teams.

This role will be contributing to the transformation of digital and service experiences for JPMC's employees across the globe for products and platforms supported by our HR function. The digital experiences you launch will enable JPMC to attract, hire and develop top talent, deepen career satisfaction, and equip employees with modern smart tools that make their day-to-day work more efficient.

Job responsibilities

• Develop and implement user experience strategies in line with business objectives and apply your expertise in interaction design and information architecture
• Lead, mentor, and inspire a team of experience designers, fostering collaboration, and promoting professional development through coaching and performance management
• Drive innovation by staying abreast of industry trends, accessibility standards, and emerging technologies to maintain our competitive edge and user-centric approach
• Design methods to incorporate insights gained from key performance metrics, utilizing data fluency to inform decision-making and optimize user experiences for diverse customer segments.
• Build strong relationships with key stakeholders and influence decisions and champion user-centered design principles organization-wide
• Engage with business leadership and product development partners early in the product development lifecycle to set vision and strategy, develop roadmaps and prioritization, draft requirements, and align on product/UX development and delivery plan.
• Manage a team of UX Designers to scope and plan design activities in service of bringing best-in-class solutions to launch.
• Partner with our research team to scope and synthesize qualitative research, data analysis, and usability testing to inform concept definition and design decisions.
• Communicate design concepts and strategies effectively to executive leadership and stakeholders at all levels of the organization.

Required qualifications, capabilities, and skills

• 7+ years of experience or equivalent expertise in user experience design, focusing on interaction design and information architecture
• Advanced skills in visual design, storyboarding, and data fluency, capable of creating visually appealing and functional visual elements for digital products and services
• Proven leadership in guiding and mentoring diverse teams of experience designers, fostering collaboration and promoting professional growth
• Demonstrated success in inclusive design, accessibility guidelines, and assistive technology, to create inclusive experiences for diverse users
• Proven understanding of market trends, product knowledge, and technological advancements, with the ability to leverage emerging technologies and industry best practices to drive user experience outcomes.
• Have successfully partnered with product management, researchers, content designers, and development teams to define, design, and deliver digital solutions for complex workflows to launch at scale.
• Has managed UX/Design teams in end-to-end product development ensuring flows are mapped at the outset with appropriate consideration of UX complexity, and final solutions are delivered with best-in-class UI.
• Experience with leveraging and contributing to Design Systems to ensure consistency and efficiency across our digital touchpoints and platforms

Preferred qualifications, capabilities, and skills

• Has a strong portfolio showcasing case-studies with tight narratives that demonstrate an ability to address business challenges by launching smart solutions delivered with exceptional craft and attention to detail.
• Collaborating with Service Designers to define a service vision and translate key concepts into actionable and impactful UX design solutions.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $171,000.00 - $260,000.00 / year; Brooklyn,NY $171,000.00 - $260,000.00 / year; Jersey City,NJ $171,000.00 - $260,000.00 / year