User Experience Lead - ApTask

About Client:
The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.



Rate Range: $70-$75/hr C2C and $65/hr W2
Salary Range: $135k - $140k per annum + Benefits



Job Description:

• Highly motivated User Experience Lead with at least 10+ years of experience to join our team as we embark on a digital transformation journey.
• In this role, you will play a pivotal part in analyzing and defining the requirements for enhancing the end-user experience across various enterprise functions, including IT, HR, and Access Management.

• Partner with business stakeholders in IT, HR, Access Management, and other departments to identify areas for improvement in user workflows and processes.
• Conduct qualitative and quantitative user research to understand user needs, pain points, and desired functionalities to identify opportunities for improvement.
• Lead or assist in brainstorming sessions and facilitation workshops.
• Work collaboratively with designers, developers, and project managers to translate business requirements into user-centric solutions.
• Develop and maintain journey maps, persona specific user stories, wire frames, functional workflows, and user acceptance criteria.
• Conduct concept testing and usability testing sessions and synthesize feedback to ensure solutions meet user needs.
• Create design assets that support user adoption of new digital solutions.
• Collaborate closely with stakeholders to envision the future state user experience.
• Provide process improvement recommendations and solutions based on specific customer/business needs.
• Exposure to complex global IT operations.
• Exposure to ServiceNow modules and other enterprise systems for HR, IDAM, Procurement etc
• Experience in managing the UX and UI development life cycle.

• Figma
• FigJam
• UserTesting
• Optimal Workshop
• Design Systems
• Well versed with ITIL/Agile

• Excellent written and verbal communication skills, with the ability to effectively communicate with technical and non-technical audiences. Ability to develop client-ready technical and business-oriented documentation.
• Communicating with stakeholders and helping stakeholders understand different implementation options at business and technical level.
• Coordinate with various teams to drive and execute changes or make recommendations to change as appropriate.
• Working experience to collaborate in a global environment with geographically distributed high-performance team.

• Master’s/bachelor’s degree in business administration, Information Technology, or a related field (or equivalent experience).
• 10+ years of relevant working experience.
• Proven experience in conducting user research and analysis.
• Strong understanding of business process modeling and analysis techniques.
• A passion for technology and user experience (UX) design.
• Experience working in a cross-functional environment with various departments.

About ApTask:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.

Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.

If you have any concerns or queries about your personal information, please feel free to contact our compliance team at businessexcellence@aptask.com .