User Experience Product Designer, Vice President - Channels Mobile - JPMorgan Chase Bank, N.A.

Shape the future of user experience with strategic design initiatives that blend business needs and user insights.

As a Product Designer, Vice President in Employee Experience Design , you will play a pivotal role in shaping the employee experience across our products and services. Leveraging your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that meet employee needs, business requirements and raises the collective maturity of our design practice . As a senior individual contributor, you'll exemplify cross-functional team collaboration, guide and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience.

In this role, you'll be responsible for designing across our internal mobile channel, which includes iOS and Android products and features. You'll be involved in every step of the process - defining product and features, executive and stakeholder reviews and presentations, testing, generating concepts, prototypes and detail design and lastly contributing to scaling our employee experience design system for mobile. You'll do this seamlessly by exemplifying great collaboration across disciplines (product, engineering, accessibility, and research) having a growth mindset, and being a team player.

Job responsibilities

• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within our mobile channel.
• Drive the adoption of inclusive design practices and accessibility guidelines
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Leverage your understanding of market trends and qualitative and quantitative research methodologies to interpret insights effectively to influence your design work
• Devise product design strategies that help us get from your long-term vision to what we might be able to deliver today whilst navigating complex tech stacks
• Champion consistency and a masterful degree of UI/Visual Design craft across our mobile team ensuring the quality of theirs and your own delivery pushes our collective standards higher
• Present your work to senior leadership (Exec/C-Suite level) on a regular basis knowing how to tailor your narrative appropriately for different audiences whilst always keeping the user at the center of your story and rationale
• Contribute, champion, and help create standards and patterns that will feature in our (Employee Experience Design System using your wealth of experience and knowledge of leading industry standard design systems
• Support cross-team initiatives that help make our collective design practice in EX better - such as improving our hiring process for new designers, expanding our community presence, interviewing new team members, and more
• Coach and mentor other members of the team to help us collectively raise the maturity and standard of the product design craft in the web team whilst fostering a culture of diversity and inclusion

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• A proven track record of creating exceptional, world-class digital experiences (through low and high-fidelity design work) that have helped drive success of your business forward and improve the overall maturity of the design practice around you
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• iOS and Android design experience required and advanced understanding of their guidelines, patterns and frameworks, so you can communicate with engineers to ensure designs are properly implemented
• Have a well-trained eye for great visual design execution. You care about getting things right - one pixel off is a big deal to you and the rest of the team.
• Are well versed at working with neighbouring design disciplines such as content design, service design, and user research to help achieve the best outcomes
• You have led and/or contributed to the creation and maintenance of leading design systems
• You are able to create design strategies that help our teams get from long term visions to improvements we can make to the employee experience today (think now, next, later)
• Are fantastic at communicating your thinking and design decisions - you're able to get people along on the journey with you
• You have mentored and contributed to up-skilling other designers around you
• You are highly proficient in Figma and other Design tools. You use this experience to raise the bar of how the wider team uses these tools going forward

Preferred qualifications, capabilities, and skills

• Excellent agile planning skills; high accuracy in estimating tasks across teams
• Experience in a highly regulated environment is a plus

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

Base Pay/Salary
New York,NY $133,000.00 - $205,000.00 / year