Usher|Part-time |UPMC Events Center - Oak View Group

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary:

Position is required to assist patrons with their customer service needs while attending a public or private event. 

 

This role will pay an hourly wage of $12.50. 

 

For PT roles: Benefits: 401(k) savings plan and 401(k) matching.

job expires 12/31/2024

Responsibilities:

• Assist patrons with seating 

• Maintain position on post, section/viewing area of responsibility 

• Oversee assigned area for spills or situations requiring staff attention 

• Direct person with handicap to wheelchair seating area (if applicable) 

• Receive and act on complaints from patrons according to established policies and procedures 

• Supply information such as location of restrooms concessions stands and ticket offices 

• Monitor aisles/steps in assigned section to be kept clear and compliant with fire code 

Qualifications:

• Ability to stand for long periods of time required 

• Must be able to climb stairs in restricted lighting 

• Ability to move quickly from one area to another in a safe manner 

• Flexible hours including weekends, holidays and evenings 

• Work hours are casual labor, seasonal and non-guaranteed 

 

KNOWLEDGE, SKILLS AND ABILITIES 

• Good communication skills required 

• Greet guests in a friendly manner and be professional at all times 

• Stay calm under pressure 

• Neat/clean and well-groomed appearance 

• Ability to see/read ticket clearly 

• Operate radio devices 

• 18 years old and up 

• One year prior experience in a customer service position preferred

Strengthened by our Differences. United to Make a Difference:

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer:

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.