UST Claims Reimbursement State Program Manager - Pinnacle Environmental Management Support

Pinnacle Environmental Management Support is an independent firm with over 25 years of experience that provide support to our clients in the energy sector around the disciplines of administrative, data, finance, compliance, property research and claims management.

Our remote work team members must reside in one of the following states, AZ, IL, TX, FL, NC, MA.

Pinnacle EMS Program Managers are responsible for assigned state program(s) and will be the main point of contact for internal and external stakeholders, including clients. This responsibility is in combination with Program Management responsibilities and/or other job duties. 

Responsible for managing the State Program for UST Cleanup Fund Program by identifying requirements, following state regulations, developing a plan for claims/ product delivery, identifying appropriate resources, assigning individual responsibilities, and developing schedules to ensure timely completion and final submittal.

• Comprehend and adhere to multiple state environmental regulations.
• Anticipate and resolve potential and known state fund processing/internal processing issues independently.
• Manage team (located remotely) by setting workloads and providing coaching, training & development of staff. Ensures that we are properly staffed for client deliverables and that purchase orders are used appropriately.
• Maintains training documents and SOPs for all Reimbursement Request tasks and provides hands on training to employees as needed.
• Tech reviews of claims for submittal to state; ensuring work provided by claims analyst meets Pinnacle standards and state regulations.
• Ensures work is completed in a timely manner so that Claims progress for finalization and submittal to meet internal pacing and/or regulatory deadlines.
• Provides necessary feedback on claims management to staff and supports staff development.
• Proactively identify problems and swiftly implement the appropriate solution.
• Perform and set quality control procedures on all claims prior to submitting.
• Set appropriate budgets, meet deadlines and/or exceed company goals.
• Prepares and provides various reports and technical reviews to senior management and clients as requested.
• Ensures compliance with relevant corporate policies and standards.

EXPERIENCE QUALIFICATIONS

• Preferred three (3) years' experience in a client-oriented position.
• Preferred at least three (3) years' experience in the LUST/Trust fund industry, other related experience or work performance may be considered relevant.
• A minimum of one (1) year experience Program Management experience in at least one state program, or other related experience and work performance may compensate.

 QUALIFICATIONS/SKILLS & KNOWLEDGE REQUIREMENTS

• Ability to comprehend and adhere to UST regulations of multiple states and understand environmental remediation activities.
• Work requires an extensive knowledge of business communications and an excellent command of the English language, both oral and written, for contact with environmental engineers, state regulators, contractors and subcontractors. Ability to write routine reports and correspondence.
• Must have knowledge of a variety of computer software applications and ability to learn proprietary in-house systems and client relationship management systems (CRM). MS Office Suites (Word, PowerPoint with emphasis on strong Excel skills).
• Must have a high level of interpersonal skills to handle sensitive and confidential situations and interpersonal skills that transfer to customer service.
• Ability to interpret fund regulations and translate the information into an understandable format and present it to others.
• Ability to read and interpret documents such as technical documents, environmental regulations, and procedure manuals, etc.  
• Superior problem solving and decision-making skills with excellent analytical ability is required in order to gather and summarize data for reports and find solutions to various client problems.
• Ability to prioritize, meet deadlines, adapt to change, and excel in a fast paced and dynamic work environment.
• Must work well in a team-oriented, dynamic environment and be able to recommend and implement process improvements, while also able to work independently, prioritize workload and handle multiple tasks simultaneously.
• Ability to create a positive team culture with internal program management teams by establishing expectations, implementing accountability standards, and providing positive feedback.

Salary Range $50,000 - $70,000 commensurate with experience