Utility Billing Clerk - Part-Time - City of DeSoto, Texas

Our Core Values
  We LOVE DeSoto
  •L- We lift up our community
  •O- We take ownership of our collective performance
  •V- We value and respect all employees
  •E- We empower employees to grow
  
The purpose of this position is to provide customer service to callers and visitors to the department. This is accomplished by greeting customers; answering questions and providing assistance; researching information; completing forms; taking payments for services; entering payments; processing monies for deposit; and completing related clerical tasks. Additional duties may include working with utility readings to provide accurate usage and documentation regarding charges; reviewing and analyzing billing reports; assisting with reporting processes; submitting work orders to review unusual usage or revenue; reviewing and taking action on exception reports; identifying meters for re-read; and reviewing disconnect information; processing documents; opening and distributing mail; contacting customers; filing; and referring customers to other departments