Utility Project Support Specialists (Field Based) - ERM Group

ERM is hiring remote Utility Project Support Specialists to support our client based in the Philadelphia, PA area. In this critical role, you will be supporting the client by handling customer inquiries in response to our client’s utility line project notifications. Project information and training will be provided so that calls can be handled in an efficient manner. This is a remote part-time (25 hours/week), limited-term role for a duration of 6 months.

RESPONSIBILITIES:

• Manage large amounts of inbound phone calls.

• Track inquiries by using various software applications (training to be provided)

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customers through open and interactive communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines, and policies.

• Take the extra mile to engage customers.

REQUIREMENTS:

• High School Diploma, GED, or equivalent.

• Excellent communication skills both written and oral.

• One (1) to three (3) years minimum working in a Customer Interface or Call Center environment.

• Ability to work part-time shifts (8AM – 1PM or 1PM – 6PM ET)

Who We Are:

As the largest global pure play sustainability consultancy, we partner with the world’s leading organizations, creating innovative solutions to sustainability challenges and unlocking commercial opportunities that meet the needs of today while preserving opportunity for future generations.

At ERM we know that creating a diverse, equitable and inclusive work environment is an essential part of making our company a great place to build a career. We also see our diversity as a strength that helps us create better solutions for our clients. Our diverse team of world-class experts supports clients across the breadth of their organizations to operationalize sustainability, underpinned by our deep technical expertise in addressing their environmental, health, safety, risk and social issues. We call this capability our “boots to boardroom” approach for its comprehensive service model that allows ERM to develop strategic and technical solutions that advance objectives on the ground or at the executive level.

Please submit your resume and brief cover letter. Based on review of these responses, shortlisted candidates will be invited for interviews.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. 

Thank you for your interest in ERM!