UX Content Writer - Carbon Black

We're looking for a UX content writer with experience in cloud applications to work collaboratively with UX Designers, UX Researchers, Product, and Engineering to design and deliver content integral to our industry-leading cybersecurity products.

What You’ll Do
 

• Write effective and engaging content and micro-content that enables users within the Carbon Black Predictive Security Cloud
• Collaborate with UX designers, product management, and other stakeholders to design and deliver the user experience
• Evolve existing content patterns and define new content patterns, systems, and continuous delivery methods for in-product user assistance
• Work with agile scrum teams, building effective, collaborative working relationships and delivering iterative solutions
• Translate complex functionality into clear, concise in-product copy

 
What You’ll Bring

To succeed in this role, you must be a resourceful, detail-oriented UX content writer who is willing to take initiative and loves to learn. 

• 2-4 years of UX content writing experience, preferably in cloud applications
• A solid understanding of online user behavior and application development
• Experience working with distributed teams in agile development environments
• Proven ability to influence cross-functional teams and deliver iterative solutions
• Experience translating brand into product and aligning voice and tone across the customer experience
• Ability to manage multiple priorities and projects simultaneously
• Bachelor's Degree in English, Journalism, Communications, or related discipline

 
Bonus Points

• Experience in the security technology space
• Experience with UX design systems and open source frameworks
• Experience managing files via GitHub repositories
• Human Computer Interaction certification or Information Sciences coursework

Why you should join us

Carbon Black is a leading provider of next-generation endpoint security, leveraging breakthrough prevention technology to instantly see and stop cyberattacks before they execute. With more than 13 million endpoints under management, and more than 4000 customers—including 30 of the Fortune 100—the opportunities are massive and exciting. With 1000+ employees, offices across the world, and the best-of-the best tools for collaboration from anywhere, now is an ideal time to become part of the Cb Team. See where you fit best at Lifeatcb.carbonblack.com.

Carbon Black, Inc. is an EEO/AA employer. Carbon Black is an inclusive employer that believes in workplace equality, supports diversity, creates a welcoming environment, and respects the unique qualities each individual brings to the company.