UX Conversation Designer, Google Support Intelligence, Early Career - Google
Irvine, CA
About the Job
Minimum qualifications:
- Bachelor's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
- 4 years of experience with conversation design in product design or UX.
- Include a portfolio, website, or any other relevant link to your work in your resume (providing a viewable link or access instructions).
Preferred qualifications:
- Master's degree in Design, Human-Computer Interaction, Computer Science, a related field, or equivalent practical experience.
- 2 years of experience in conversational design (e.g., voice, chat, or IVR) and influencing software development.
- Experience in customer service or support.
- Familiarity with Artificial Intelligence.
- Understanding of content quality measures.
- Ability to coach and promote methods for great conversations and prioritizes making products globally inclusive and accessible.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." Google’s Conversation Designers leverage their knowledge of human language and communication to create seamless and natural interactions for digital systems across surfaces.Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.As a Conversation Designer, you’ll create conversational, voice-forward experiences across multiple surfaces, such as smart speakers, smart displays, auto, and more. You’ll work on multiple projects simultaneously, deal with cross-functional stakeholders, and provide feedback and direction to design work. Design work will include understanding product requirements and user context, and you’ll create flows, prompts, and multi-modal interaction patterns.
In this role, you will build automated conversational support for Google users, leveraging Google’s support infrastructure, conversational guidance, and AI to create guided help from the ground up. You will support in creating experiences for text and voice experiences that support external customers and support agents.
User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”
The US base salary range for this full-time position is $102,000-$150,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
- Create chat-based pilot programs with cross-functional teams.
- Leverage and extend conversation quality measures for chat solutions.
- Influence partner teams to create high-quality support and agent conversations.
