UX Quality Assurance Tester - CHAMPRO

About Us:

Champro® is a privately-owned sporting goods and apparel manufacturer that has been in business for 30+ years. We deliver high-value, traditional & innovative athletic equipment and apparel via outstanding, integrity-driven customer service. Our business philosophy is focused on our customers and we take pride in providing them with the best overall values in team sports products.

Position:

The UX Quality Assurance Tester is responsible for ensuring seamless customer interactions across digital platforms by monitoring and resolving customer experience (CX) issues, testing new digital features, and leading various digital projects. This role involves close collaboration with IT, marketing, development teams to ensure all digital products meet the standards of quality and functionality.

Key Responsibilities:

• Monitor and Manage CX Tickets
  • Monitor, investigate, and assign incoming bugs and CX tickets to the appropriate teams, track their progress to ensure timely resolution, and maintain a detailed log of issues and resolutions for future reference.
• Testing & Quality Assurance
  • Lead the testing and monitoring of new Customer Builder items and digital projects, ensuring they meet specifications and functional requirements, while collaborating with teams to design and test scenarios, address bugs, and ensure smooth post-launch transitions.
• Project Management
  • Oversee new feature developments by rigorously testing to meet quality standards, collaborate with staff to define project requirements, manage timelines and milestones, and conduct post-launch reviews to assess success and identify improvements.
• Content Creation and Training
  • Create scripts, videos, and cheat sheets for website features, develop training materials, and lead sessions to help internal teams and customers effectively understand and use new digital tools and processes.
• Collaboration and Communication
  • Develop and deliver training materials, including scripts, videos, and cheat sheets, and lead sessions to ensure effective use of new and existing website features by internal teams and customers.
• Continuous Improvement
  • Propose and implement strategies to enhance the digital customer experience while staying updated with industry trends and best practices for continuous improvement.
• Data Analysis and Reporting
  • Analyze user data and behavior to inform digital feature enhancements, prepare reports on performance metrics, and provide insights and recommendations to drive continuous improvement.
• User Experience (UX) Optimization
  • Collaborate with UX/UI designers to optimize user journeys, conduct user testing to gather feedback, and implement changes to enhance usability and customer satisfaction.
• Vendor and Tool Management
  • Collaborate with UX/UI designers, conduct user testing, and implement feedback to enhance usability and improve customer satisfaction across digital platforms.

Qualifications:

● Bachelor’s degree in a related field (e.g., Information Technology, Digital Marketing, Customer Experience).

● Experience in digital product testing, customer experience, or project management.

● Strong analytical and problem solving skills.

● Excellent communication and collaboration abilities.

● Proficiency in using digital tools and platforms relevant to CX and product testing.

● Experience with data analysis tools and UX/UI design principles is a plus.

Company Culture:

We are proud to offer eligible associates a full-range of benefits including medical, dental, vision and life insurance, as well as short-term and long-term disability, 401K, Profit Sharing, paid time off, holidays, and reimbursement toward gym membership fees. A collaborative atmosphere working together to exceed our customers’ expectations, as well as, an Equal Opportunity Employer bringing together diverse individuals to develop new and innovative solutions