UX Research Intern - EBSCO

EBSCO Information Services (EIS) is seeking a passionate UX research intern to join a growing team of UX professionals delivering evidence-based insights that strengthen EBSCO’s market-leading suite of database products.  

This remote position is U.S.-based only (excluding U.S. territories).    

• Assist in the design of mixed-method research studies that directly impact product design and elevate the user experience of EBSCO products 

• Conduct discovery interviews, concept tests, usability tests and other forms of contextual inquiry with college students, faculty, librarians, and cutting-edge researchers 

• Analyze research data to identity pain points and opportunities in EBSCO research databases and related products 

• Create user journeys, empathy maps, and other UX artifacts to enrich EBSCO user personas and promote knowledge of our users 

• Advocate for user-centered product solutions and weigh-in on product decision-making with data-backed recommendations 

• Leverage UX methods and metrics to champion the needs of users and communicate the business value of user-centered research and design  

Your Team   

You will be welcomed as a member of EBSCO’s User Research team, working with experienced UX professionals in a fast-paced, agile environment applying evidence-based insights to real-world products. Our team enjoys the flexibility and greater work life balance working remotely offers. There will be ample resources, tools, training, and support to ensure your success as a enter the role title and your development and career growth at EIS. 

• Current graduate student in a human-factors program with relevant coursework in UX research and UX methods 

• In-depth knowledge of UX research methods and approaches to contextual inquiry, especially discovery and usability testing 

• Experience designing and conducting UX research, especially among student and academic populations 

• Experience applying UX insights to practical design solutions and product decision-making 

What sets you apart   

• Experience working with user recruitment platforms (UserTesting, User Zoom, etc.) and knowledge of basic recruitment strategies 

• Strong interest in libraries, promoting information literacy, and improving tools that advance academic research and empower students to seek out high-quality information sources 

• Online portfolio of UX research work, featuring case studies and application of research insights (if available, please link to portfolio in application) 

This is a FIXED-TERM, 12-week, PART-TIME internship position open to current students with flexible hours (20-30 hrs / week) depending on class schedule.