UX Researcher & Designer - STChealth, LLC

STChealth is looking for a talented UX Researcher to lead and evangelize the user experience design process using a human-centered design approach. The ideal candidate should have an eye for clean and intuitive design, possess superior usability skills and be able to translate user needs into the sequence of interactions a person has with our product over time.

You will conduct both qualitative and quantitative research to inform and improve our product design and user experience. Your insights will guide the development of user-centered solutions, optimize our wayfinding service, and contribute to the overall success of our healthcare SaaS products.

This is a hybrid role based out of our office in Phoenix, Arizona.

Key Responsibilities
Research & Insights (70%):
• Conduct qualitative and quantitative research, including user interviews, surveys, and usability testing, to gather insights into user needs, behaviors, and pain points.
• Develop strong relationships with users and stakeholders, ensuring their feedback is integrated into the product development lifecycle.
• Plan and execute lean experiments, such as A/B testing, to validate design hypotheses and optimize user interfaces.
• Analyze user data and product analytics to identify trends, uncover pain points, and propose actionable improvements.
• Provide recommendations based on research to guide design decisions and enhance user experience.
• Continuously improve product features by collaborating with design and development teams to integrate feedback.
• Conduct competitive analysis to inform product strategy and identify differentiation opportunities.
• Optimize wayfinding features within our products to improve speed to value and enhance the overall user journey.

UX Design (30%):
• Collaborate with product and engineering teams to define and implement innovative solutions that improve product visuals, direction, and user experience.
• Create user journeys, flow diagrams, navigation structures, and information architecture based on research findings.
• Design wireframes, prototypes, and interactive models to communicate interaction and design ideas effectively.
• Present designs and key product milestones to stakeholders, ensuring alignment with business goals.
• Adhere to WCAG 2.0 AA accessibility standards and promote UI/UX best practices across projects.

About You
• You have demonstrable UI/UX design expertise, strong portfolio, and a bachelor's degree or equivalent work experience.
• End-to-end knowledge of all stages of User Experience Design (Sketching, Prototyping, Iteration, Refinement and Evaluation).
• You understand the working methods of experience design, jobs-to-be-done, needs-based research to build the right products that solve the right problems.
• Strong expertise in qualitative and quantitative research methodologies.
• Proficient in wireframing and prototyping tools such as Adobe CS, Figma, Sketch, or InVision.
• Knowledge of end-to-end UX design, including prototyping and iterative design processes.
• Excellent problem-solving and communication skills, with the ability to present complex ideas and research findings clearly.
• Familiarity with Agile and Scrum methodologies and experience defining User Stories for sprint planning.
• Passion for improving user experiences and contributing to healthcare innovation.

About Us
When you choose STChealth, you will be choosing a small company where you can make a big contribution. You'll be choosing a long-standing industry leader with a 36-year history and a start-up mentality. And you'll be choosing to join a team of people determined to reduce the impact of preventable disease and empower people throughout the healthcare ecosystem world-wide.

Named one of Arizona's Top Workplaces, you will find that we are a highly engaged group of people, motivated and inspired by each other, and passionate about the collective work we do in creating intelligent solutions for healthier communities all over the world.

Located in the Warehouse District, we are proud to be a part of the dynamic and creative PHX Core Innovation Hub. We have an open-office layout with lots of room for collaboration and inspiration that feeds all the great ideas that start here.

Benefits? Ours are outstanding. Some of the highlights include a 100% company-paid medical plan, 401(k) matching, paid new parent leave, hybrid schedule flexibility, casual dress, dog days, a focus on well-being, unlimited volunteer hours, and an amazing amount of paid time off.

Apply today to join our team!

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Must be a United States citizen or have authorization to work in the United States as defined by the Immigration Act of 1986. STChealth is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected Veteran status.