UX Researcher - American Technology Consulting

Job Title – Programmer 3 – User Experience (UX) ResearcherLocation - Lansing, MI (Hybrid)Interview Process: Currently one round of interviews on MS Teams and somecandidates may be asked to interview a second time in-person. It is expected theinterviews will last one-hour each. Candidates must be available for anin-person interview.Duration: 6 months with extension possibleHybrid: Local candidates only. Candidates must be located within 2 hours ofLansing, MI. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two daysa week. Resource will be working a hybrid schedule. Tuesdays and Wednesdays arerequired onsite days.Overview:The State of Michigan is working to transform how our community interacts withthe stategovernment. As a UX researcher, you will join the Office of ContinuousImprovement, Human-Centered Design program working on enhancing the customer journey of high-impactprojectsacross all of state government. You will collaborate closely with businessstakeholders,developers, and designers and be a voice for our users. You will be involved inconducting up-front user research and sharing feedback with the agency program.Job Description:As a UX researcher, you will be responsible for helping define and drive thedesign of stateservices or applications. You will reveal what our users need from our servicesby conductingresearch, working with cross-functional teams, and performing usability studies.Theseresponsibilities also include inspiring change, delivering oral and writtenpresentations,evaluating qualitative and quantitative data, and helping the UX team betterunderstand whatwould make a user’s experience more intuitive and seamless.Responsibilities:- Lead and co-lead primary and secondary user research by facilitatingworkshops,interviews, focus groups, and usability testing.- Plan and implement user research strategies and methodologies.- Organize and evaluate quantitative and qualitative research.- Conduct market and ethnographic research.- Work with cross-functional teams to identify and evaluate research topics andapproaches.- Challenge the “status quo” and propose innovative solutions to complexbusinessproblems.- Present and promote research findings to program owners and businessstakeholders.- Ask questions, gather data, and analyze data.- Use a diverse set of UX research tools.Skills/Requirements:- Five or more years of UX research experience.- Strong understanding of UI Design.- Experience with:o Creating wireframes and prototypes and using various tools (Figma, Sketch, orequivalent).o Creating user personas and user journey maps.o Empathy mapping development.o Leading user workshops and facilitating sessions.o Generating insights from data and effectively sharing research results.o Planning and conducting usability testing.o Research-related tasks including research, planning, evaluating, anditeration.o Formulating specific, answerable, and practical questions.o Collaborating effectively with stakeholders and acting as a strategic partnerin decisions.o Remote testing tools.- Creating formal presentations and user finding reports- Presenting findings and recommendations to executive sponsors and businessstakeholders