UX Researcher, Learning & Professional Development/Sales & Service - Korn Ferry US

About us

Korn Ferry is a global organizational consulting firm. We help clients synchronize strategy and talent to drive superior performance. Korn Ferry works with organizations to design their structures, roles, and responsibilities. We help them hire the right people to bring their strategy to life. And we advise them on how to reward, develop, and motivate their people. Our 10,000 colleagues serve clients in more than 50 countries.

Korn Ferry Digital is a scaled product business unit within Korn Ferry that develops and sells our suite of talent products and HR technology, supporting clients across six solution areas:

• Organizational Strategy
• Assessment and Succession
• Talent Acquisition
• Leadership and Professional Development
• Sales and Service
• Total Rewards

Our comprehensive talent suite leverages a combination of proprietary talent IP, talent data, analytics and insights to help customers understand their workforce and existing talent gaps, and deliver targeted talent interventions at scale using HR technology.

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Job description

Are you a UX researcher with Enterprise SaaS experience who is passionate about creating user experiences that enable the world's leading organizations and their employees to thrive?

Have you been looking for an opportunity to work with a team that understands and values the strategic impact of UX research in driving innovation and delivering measurable business outcomes?

Do you excel in organizations that give you the data, insights, and access to customer and user insights that allow you to make decisions that drive the products you work on forward and bring measurable value to the people who work with the experience you create day after day?

If so, keep reading.

Korn Ferry is looking for a UX Researcher to join our rapidly growing product organization in building the next generation of enterprise solutions that power the world's leading businesses. Our UX researchers are involved early in the product development process-partnering with Product Managers, Designers, and other key roles while interacting directly with stakeholders, customers, and users to ensure insights are shared early to strategically guide the overall product and user experience direction from the very beginning.

Here's what you get to do:

• Conduct user research activities, including concept validation, interviews, surveys, observations, and contextual inquiries to uncover user needs, pain points, and behaviors.

• Work closely with cross-functional teams to define research objectives, develop field study plans, conduct benchmarking, and execute research that influences the product roadmap.

• Synthesize qualitative and quantitative research findings into clear, actionable insights and recommendations that guide design and product decisions.

• Participate in concept testing, iterative design evaluations, and usability assessments to refine features and optimize the user experience.

• Provide guidance, tools, and best practices for conducting lightweight testing, gathering user feedback, and disseminating findings efficiently to enable designers and product managers to integrate research into their processes.

• Advocate for human-centered design within the team and the broader organization, ensuring user insights are a central component of product development decisions.

• Present research findings to stakeholders at various levels and create compelling narratives to communicate user needs and how they impact business goals.

• Continuously refine research methods and tools to improve processes and maximize the impact of UX research across the organization.

What you bring to the table:

• Proficiency in qualitative and quantitative research methods, with the ability to choose the best approach based on the research questions and product needs.

• Strong experience developing user personas that guide product design and strategy.

• Ability to design and conduct end-to-end research studies, from recruiting participants to delivering insights.

• Experience collaborating with designers, product managers, and engineers, with a deep understanding of the different ways research fits into the product development lifecycle.

• Strong analytical skills with the ability to translate behavioral data into actionable insights that drive product decisions.

• Excellent communication and presentation skills, with the ability to engage and persuade a wide range of stakeholders.

• Empathy for users and a commitment to creating experiences that are intuitive, efficient, and valuable.

• Experience working with and contributing to Design Thinking, Human-Centered Design, and Hypothesis-Driven Design processes.

• A portfolio or case studies demonstrating your experience and the impact of your research on product outcomes.

Other Skills and Responsibilities

• Knowledge of research tools and platforms for data collection, user testing, analysis, and insight dissemination.

• Ability to assess, prioritize, and manage multiple research projects.

• Strong organizational skills, ensuring that research outputs are clear and meet stakeholder needs.

• Ability to adapt research plans as necessary to accommodate changes to product roadmap priorities.

• Excellent facilitation skills, with the ability to lead team workshops and collaborative sessions effectively.

Preferred Experience:

• 3+ years of experience conducting UX research in an Enterprise SaaS environment, ideal in the Human Capital Management, Learning, and Talent & Development domains.

• Hands-on experience with contextual inquiry, observation, user interviews, surveys, and other research methodologies.

• A degree in psychology, human-centered design, or equivalent experience.

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Internal Mobility at Korn Ferry

If you currently work for Korn Ferry or one of our affiliates, you must be eligible to apply for a different position within Korn Ferry to use the Careers Site. If you accept such a position, your benefits programs and Human Resources policies may change. Please consult with your HR contact for the new position concerning application eligibility, including any immigration/visa needs, benefit programs, and HR policies applicable to that position.

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Korn Ferry is an Equal Employment Opportunity/Affirmative

Action Employer - Minority/Female/Disability/ Veteran

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status or any other characteristic protected by federal, state, or local law.

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If you are a resident of New York, Colorado, California, Washington, Hawaii, District of Columbia, New Jersey, Maryland, Illinois, Massachusetts, Vancouver, British Columbia, Manitoba, New Brunswick, Newfoundland, Nova Scotia, Ontario, Quebec, Saskatchewan" please click here for remote opportunities with Korn Ferry in your state/province.

Reference Job Id: 18692

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