VDH IT Trainer 2 - Onsite is Must at least 1 Day a Week & Occassional Travel may required - RICEFW Technologies Inc

The agency has a need for a trainer with Information Technology related skills to assist VDH, local health district employees, and sub-recipient sites within the HIV Care Services Program, Provide Enterprise.

Contract Agency will address any disciplinary issues related to time and attendance or performance.

Occasional travel may be required; candidate must have a valid driver's license.

Hybrid work accommodation at least one day a week in the office

The position reports to the Manager of the Office of Information Management (OIM). The contractual employee must be able to satisfactorily function with a high degree of independence and must be able to appropriately handle personal health information according to unit/division/agency policies and procedures. The employee must be able to act independently as a representative for the Ryan White Part B Provide Enterprise Support Team. This position includes end user training, support, and the creation/posting of training materials to support Provide Enterprise. This position does not have a supervisory role.

Under supervision, the incumbent will:

Communicate skill gaps and training needs within the Provide training and support team to best develop learning strategies, content, and delivery that best fits the needs of the users.

Create and curate training materials.

Provide help-desk support.

Using deep program subject matter expertise, advise staff regarding program workflow best practices.

Deliver online, web-based training on both a scheduled and as-needed basis.

MINIMUM REQUIREMENTS

Education required: Work experience in lieu of education, along with a High School Diploma or GED, can be accepted at a hiring manager's discretion.

General working knowledge of MS 3NA applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, and more.

Experience troubleshooting hardware and software hands-on or from a helpdesk.

3+ years of experience advising and influencing internal stakeholders (leadership, technical trainers, etc.).

Works collaboratively. Seeks out the experience of others with the aim for better results. Open minded regardless of where ideas originate. Flexible and easy to work with.

Ability to coach and influence internal key stakeholders.