Vegetation Management (VM) Technical Production Support Specialist - Environmental Consultants, LLC
Akron, OH 33312
About the Job
Description
ECI is looking to add a Vegetation Management (VM) Technical Production Support Specialist to our team! We are looking for individuals who are efficient working from a local office and being a member of a team.
Some of the most important characteristics of an ECI Vegetation Management (VM) Technical Production Support Specialist are open-mindedness and a self-starter with experience in Level I IT support and troubleshooting. You are accountable for advancing a culture of safety and excellence while providing quality and value to our customers and clients.
This is a 6 month position with potential for extension or long term.
"The pay range for this position is from $20.00 - $30.00 per hour, contingent upon relevant education, experience, and industry-specific certifications. This specified range is determined by the tier associated with the job posting. However, should the employee by classified under a different tier, the compensation may fall outside the stated range."
WHAT WE OFFER:
- Industry competitive pay.
- Weekly Pay Cycle.
- Participation in Referral Bonus Program.
WHAT YOU WILL DO:
- Vegetation Management Technology Production Support to assist with all aspects of day to day usage of our Vegetation Management work management software known as VMS (Vegetation Management Solution) on iOS mobile devices by ~ 2000 end users consisting of FirstEnergy internal staff and external contractors who perform operational field activities on the distribution and transmission system in Ohio, Pennsylvania, New Jersey, Maryland, and West Virgina.
- Measures:
- Daily Vegetation Management Technology Production Support of VMS for Business Unit:
- Provide high level of exceptional customer support of end users.
- Maintain Mobile Asset Database (ITNow or equivalent) which tracks Personnel, issued Equipment and Accessories for iOS mobile devices.
- Maintain, activate, troubleshoot wireless cellular accounts on iOS mobile devices.
- General support, troubleshooting and assistance for iOS mobile devices.
- VPN functionality.
- Bluetooth functionality.
- Ensuring compliance with FirstEnergy Cyber Security user and device requirements.
- Active Directory user provisioning.
- License provisioning.
- Multifactor Authentication Support.
- Create, respond, and resolve tickets representing VMS Support Desk.
- Investigate and resolve data issues within the VMS software to support tickets (~80-90% of duties).
- Provide administrative assistance in handling data for VMS in database (~80-90% of duties).
- Share screen with end users to resolve support tickets.
- Identify enhancements and defects for VMS software and enter into database (Quality Center or equivalent).
- Escalate tickets to appropriate department/vendor for resolution.
- Assist users with log on activation, Microsoft Office 365 Apps, PowerBI usage.
- Share results of daily application support in the form of lessons learned and global communications as identified.
- Computer Use Agreement adherence.
- Software or hardware upgrades.
- Work with staff and management to address any user non-compliance issues.
- Provide IT Solutions information users and iOS mobile devices.
- Assist with onboarding, offboarding and transfer of employees.
- Issue computer hardware and accessories to users as needed.
- Attend staff meetings as required.
WHAT YOU NEED TO HAVE:
- Excellent customer service and communication skills in a fast paced environment; ability to multi-task.
- Superior problem-solving and technical computer skills to provide Support Desk ticket resolution.
- Prior administrative assistance with support of data, databases, and Support Desk.
- Mapping software experience required.
WHAT WOULD BE AMAZING TO HAVE:
- Bachelor’s or Associate degree in computer science or related discipline.
- Experience in UVM, Forestry, Horticulture is preferred.
- A strong desire to grow and develop your career with ECI.
Working Environment
This position will be primarily office based in client’s office.
Company Overview
Environmental Consultants (ECI) is a leading provider of vegetation and asset management consulting services to the utility industry. Successful professionals at ECI have come from a variety of backgrounds, including forestry, arboriculture, natural resource management, biology, landscape maintenance, horticulture, nursery management, environmental sciences, geology, agriculture, parks & recreation management, urban forestry, geography, and more.
For more information visit our website www.eci-consulting.com
Applicants must pass a pre-employment drug test and a criminal background check.
All candidates must possess a valid driver's license and have a good driving record.
ECI is an Equal Opportunity and Affirmative Action Employer.
EOE/AA: Minority/Female/ Vets/ Disabled.
Benefits
We offer a competitive benefits package that provides a foundation of support for the health, safety, and security of you and your family. We are proud to extend a broad selection of benefits to meet your needs—and medical, dental, and vision benefits start on the first day of employment.
Individuals must be able to perform the essential functions of the position with or without reasonable accommodation. Individuals with a disability who desire reasonable accommodations should contact the ADA Coordinator at 1-800-248-8733, ext. 1339.
An Equal Opportunity Employer.
Please note:
- All job offers are subject to pre-employment drug screening and a background check.
- Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position.
Source : Environmental Consultants, LLC
