Vehicle Buyback Coordinator - Morley

Location: Saginaw, Michigan (On Site) 

Are you good at handling all the details and have at least a year of customer service experience*? Do you have a talent for figuring out solutions and keeping people on track? This could be a great fit for you!

As a Vehicle Buyback Coordinator at Morley in Saginaw, Michigan, you'll work on a team of friendly, capable and supportive associates to facilitate the vehicle buyback process for auto manufacturers. In your role, you'll follow up with auto dealers and auction houses, letting them know what actions they need to take and confirming current vehicle status. You'll manage all the paperwork surrounding the auction process.

We're looking for someone who will be very thorough and pay strong attention to detail while processing important documents.

No automotive experience needed! We’ll train you on everything you need to know.

*e.g., previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers

What You'll Do

• Call dealerships and auction houses to coordinate the auction process
• Arrange transportation to auction
• Create and send auction packets
• Audit disclosure paperwork to ensure compliance with lemon laws
  • Identify, research and resolve problems with documentation
  • File and organize incoming documents
  • Ensure accuracy within printed and digital files
• Manage the hold title process
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Location 

This is an on-site position in Saginaw, Michigan. Being on site gives you space to connect with those around you.See what it’s like working on our campus:

(direct link to video: https://mrly.info/wi7)  

• Friendly, casual environment  
• Corporate office in Saginaw Township, close to shopping and restaurants 
• Access to free on-site workout facility  
• Perkslike tickets to local events 

Required Skills

• Good communication, organizational and problem-solving skills
• Strong attention to detail
• A positive, self-starter attitude
• Works well with a team
• Proficiency in typing and Microsoft Office programs
• Able to learn new computer programs as necessary

Eligibility Requirements

• Able to work on site in Saginaw, Michigan, daily
• High school diploma or equivalent
• One or more years of customer care experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Able to work 8 a.m. - 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
• Must be able to stick to the schedule reliably

Nice to Have

• One or more years of experience in administrative roles (Banking, mortgages or collections is helpful!)
• College degree in a relevant field

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com

Thank you for your interest in Morley.

Notices 

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa
• Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy