Vehicle Contract Specialist - Model1 Commercial Vehicles, Inc.

Come grow with us by joining our team as a Vehicle Contract Specialist!  In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. You will be responsible for processing the contracts for units owned by Model 1 and with a 3^rd party.  This includes, but is not limited to, Rental Contracts, Customer Demos, Sales Demos, and Leased units.  They will also assist in moving units from inventory to fixed assets and maintaining vehicle records appropriately.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you.  Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

• Solving Problems: Trust what you know. Work together to find solutions.  See every angle and figure it out.
• Setting the Tone: Establish the mood that puts others at ease. Be the person that you’d want to interact with – approachable and transparent.
• Drive Forward: Keep your eyes up to see what’s ahead. Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
• Find Balance: Match your energy at work to your energy with family, friends, and community. Decide and align your priorities.  Pour into yourself and those around you.
• Own It: Take the extra step. Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

What You Will Gain

• Competitive benefits including health insurance, paid holidays, and vacation pay
• Continuous training to provide you the opportunity to develop your full potential and be a true business partner
• Access to an expansive network of mentors and networking opportunities
• Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Below is an overview of the duties and responsibilities you would take on in this role:

• Serve as a liaison between sales staff and service, parts, DMV, account managers, accounting and delivery personnel throughout contract process
• Audit rental contracts for inconsistencies or issues
• Manage demo process
• Process purchase orders to move units from inventory to fixed assets
• Set up unit files and save all related documents in Excede
• Create and maintain SOPs for rental processes in Excede
• Review and maintain rental units in Excede
• Assist sales staff with follow up on customer orders and deliveries
• Create customer records within Excede as needed
• Create vendor records within Excede as needed
• Reviewing new SOPs
• Relationship management of sector personnel
• Escalation point for sales resources and rental group

Minimum Job Requirements:

• High School Diploma or equivalent
• 1 or more years clerical experience or Associates degree
• Strong oral and written communication skills
• Strong customer service skills
• Highly organized
• Extreme attention to detail
• Strong computer skills including Microsoft Office (Word, Excel, Outlook, Access)
• Ability to train team members
• Strong relationship-building and de-escalation skills

Preferred Qualifications:

• 1 year+ of vehicle knowledge or applicable related field
• Strong process and industry knowledge

Company retains the sole discretion to change the duties of the position at any time.