Vehicle Inspections Manager - ADESA Auto Auction - Carvana

About Us
ADESA, a Carvana owned company, currently operating over 50 locations throughout the US. Our Auto Auctions, some up to 200 acres, provide a wide array of vehicle services including repair & reconditioning, auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more.
We work in a service industry and embrace a "we" versus "I" culture – help others, and they will help you. Our industry is fun, fast-paced, and competitive – and filled with the best people who are passionate about what they do.
We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

• The Vehicle Inspection Manager is responsible for developing and directing a high-performing team that will exceed expectations and provide exceptional customer service experience. You will maintain a strong understanding of operational needs and processes. This position will report to the manager designated by the General Manager.

Responsibilities

• Act as the at-auction point person for vehicle inspections
• Influence and lead others as a people, customer, and business manager
• Support financial growth by participating in financial statement review
• Develop strong partnerships with corporate teams to implement and ensure compliance with all company initiatives, policies, and procedures
• Support operational administration to move vehicles through the process with strong understanding of processes, collaboration across the organization and communication internally
• Engage with customers and employees in a transparent, reliable, and positive manner
• Demonstrate knowledge of products and services and maximize our technology
• Know, practice, and ensure that company policies, procedures, and applicable state and federal laws are always followed
• Possess a thorough understanding of the systems that are used daily to complete inspections and achieve internal and external Service Level Agreements (SLA)
• Responsible for driving operational performance of the inspection team
• Responsible for input and development of Key Performance Indicators (KPI) within the group to ensure operational and financial goals are accomplished within the designated region
• Directly responsible for coordinatingVehicle Inspectors to complete tasks as directed by management
• Directly responsible for developing teams capable of delivering exceptional inspection service
• Oversee the direct efforts to train, motivate, coach, counsel, and mentor Vehicle Inspectors, including conducting performance management activities
• Perform coaching with direct reports regularly
• Ensure proper follow-through on all directives, bulletins, and schedules from designated manager, or other corporate sources
• Conduct employee meetings frequently to communicate Company and department issues and build teamwork among the employees. Maintain a good flow of communication
• Evaluate expenses, ensuring staffing levels are consistent with workloads and expenses are legitimate business purposes and in accordance with ADESA policies and standards
• Conduct interviews and hire
• Develop and maintain positive working relationships with inspection stakeholders
• Ensure that Vehicle Inspectors meet or exceed metrics as assigned by Auction management and corporate leadership
• Participate in the validation and review of training programs
• Assist the Operations group in budget preparation as related to volumes and headcount
• Responsible for evaluation and suggesting procedural, informational and product improvements; follow through on the development of those improvements as directed
• Other duties, as assigned

Skills and Attributes

• Strong verbal and written communication skills
• Leads through encouragement and coaching, navigates conflict through positive conflict resolution
• Sales and customer focused, with an organized and systematic approach to the work
• Demonstrated ability to follow-through both with internal partners and external customers
• Forward-thinking
• Detail oriented and consistent in the execution of job duties
• Excel in a fast-pace, high-pressure environment where speed and quality are paramount
• Self-motivated in order to drive the best customer experience possible
• Ability to demonstrate professional behavior always

Qualifications

• High school diploma or equivalent required
• Inspection services/auction experience preferred
• Minimum 2 years of leadership/supervisory experience
• Excellent verbal and written communication skills
• Proven ability to multitask while maintaining attention to detail
• Confidentiality and integrity while handling sensitive information
• Proven ability to manage deliverables and metrics against aggressive targets and timelines
• Proficiency with computer systems and applications
• Must be 18 years of age and have a valid driver's license that meets the requirements

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Other Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs. 

• The physical activity requirements of the position range from Light to Medium Physical Work. 
  • Frequent – standing, watching, touching, listening, walking, talking
  • Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
• Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions. 

Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

• Note:  Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions.  This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.  Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we'll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

Legal Stuff
Hiring is contingent on passing a complete background check.  This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer.  All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law.  ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.