Vessel Support - Allen Marine Inc
Sitka, AK 99835
About the Job
Summary
Vessel Support team member is responsible for assisting the Alaskan Dream Cruises vessels/crew by ensuring all vessels get what they need/requested on their tun days, assisting with turn days onboard, picking up/dropping off crew members to/from airport as well as into town and hotels as needed throughout the season, jumping on a vessel should they experience crew shortages and assisting the linen team if needed. The vessel support position is responsible for giving our crew an exceptional first and last impression of Alaskan Dream Cruises and support them as much as possible through many different functions on and off the vessel. This position is $20/hr. Crew pooled gratuity will not be distributed to this shoreside position when employee is assigned to a vessel as their rate remains the same when working onboard.
Essential Duties & Responsibilities
- Greet and assist all Alaskan Dream Cruises crew at the airport and provide direct transportation to vessels/hotels.
- Work with luggage service at airport if crew luggage has been lost/damaged.
- Monitor changing flights and accommodation schedules to anticipate transportation needs.
- Assist startup/shutting down the vessels through cleaning, inventory and organized tasks.
- Work with Operations Manager/Director of Hotel Operations in getting vessels everything they need/ordered for turn day.
- Assist vessels onboard on turn days with stores (US Foods deliveries), assist with housekeeping and flipping the vessels.
- Keep ADC office clean, organized, inventoried & stocked
- Store Runs for vessels as needed (including picking up weekly orders from vendors)
- In charge of crew uniforms, inventory, distribution and nametags
- Warehouse maintenance/inventory.
- Maintain awareness of basic safety rules, workplace safety and respect for the environment.
- Perform other duties as assigned by Hotel Operations Manager/Director of Hotel Operations.
Minimum Qualifications
- Must be minimum 18 years of age.
- High school diploma or equivalent GED.
- Valid Driver’s License with clean driving record.
- Always present a professional and friendly attitude to guests and crew.
- Must pass a security background check and DOT drug test.
Preferred Qualifications
- 1-2 years of experience or education in the tourism/hospitality industry.
- Knowledge of Sitka including local attractions, accommodations, and restaurants.
- Strong communication and problem-solving skills.
Traits and Characteristics
- Ability to work unsupervised while demonstrating leadership skills in a team environment.
- Adaptive to learning new skills and knowledge.
- Adaptive to changes in a progressive work environment.
- Excellent communication skills and a team-player attitude.
- Great foresight and problem-solving skills.
- Must be honest, courteous, and reliable and maintain a clean, well-groomed appearance.
- Positive, personable, and professional demeanor.
- Strong commitment to safety.
- Strong conflict resolution skills and ability to work within a diverse workforce.
- Strong record of being organized, dependable and punctual.
Work Environment
- Ability to work flexible schedule to include weekends and holidays.
- Must adhere to Allen Marine, Inc., & Affiliated Companies United States Coast Guard Consortium Drug & Alcohol Policies & Procedures.
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- This is a fast-paced and dynamic work environment with a diverse workforce.
- Due to remote locations of vessel routes, internet connectivity is limited.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be physically able to work a flexible workday of about 12-16 hours per day, seven days a week.
- Environmental conditions generally include ambient inside temperature, ambient inside lighting, ambient to loud noise levels, all weather conditions, occasional use of required protective clothing including raingear.
- Occasionally required to lift and/or move up to 50 pounds.
- Ability to walk on uneven dock and deck surfaces crossing from vessel to vessel.
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