Veterinary Client Service Representative - Emergency at Portland Veterinary Emergency and Specialty Care

Portland Veterinary Emergency and Specialty Care (PVESC) is building a community of team members who want to learn, grow and thrive in an environment that provides the highest quality care to our patients and their people. If this sounds like something you want to be a part of, keep reading….

PVESC has a long-standing history of being one of the go-to veterinary hospitals in beautiful southern Maine. We are a growing 26 doctor emergency and specialty hospital offering surgery, internal medicine, oncology, dermatology, neurology, emergency & critical care, and cardiology. Emergency services are available 24/7/365. There is no limit to what you can learn here, and what level of success you can achieve.

We are currently looking for a full-time Client Service Representative (CSR) to join our emergency department. Our CSRs work hand in hand with our emergency clients and are essential to ensuring the best possible care for our clients and patients. As a member of our emergency CSR team, you will be responsible for helping our patients and clients in emergency and urgent situations by providing compassionate and personalized attention to help ensure their individual needs are met.

Key responsibilities of this position include:

· Provide a calm, welcoming environment for clients and patients by delivering exceptional client service

· Answering/responding to incoming communications such as phone calls and emails

· Communicating needs of clients and patients to the emergency medical team

· Receive and process payments

· Routine office duties such as scanning, faxing, etc.

This position requires compassion, kindness, strong communication and organizational skills with an emphasis on attention to detail. The ideal team member is collaborative, solution based and embraces a growth mindset. Previous veterinary experience is required for this position.

It is our goal to build a long-term successful relationship with our team members. PVESC is committed to valuing you by providing a rewarding compensation package that includes fair base pay commensurate with your experience, and an extensive benefit plan offering medical, dental and vision insurance, long-term disability, life insurance, and more, holiday pay, uniform allowance, personal pet discount, EAP program, 401(k) with employer match, paid time off, paid volunteer hours, paid continuing education, as well as professional development and learning opportunities.

PVESC is a team driven workplace where members are encouraged to contribute their thoughts, ideas and energy to our collective success. We utilize a collaborative and solution-based approach to leadership and decision making that allows our team members to be involved in creating their best and happiest work life. PVESC is full of incredible people doing incredible things on a daily basis. As part of the team, you’ll be able to give back to the community through continuing education events and community outreach opportunities like Pet Rock in the Park, an annual outdoor pet-friendly event in Portland featuring live bands and much more.

If you want to be part of a high performing team that is empowered to help each other reach their goals, and go home at the end of the day feeling like you have made a difference, then we want to talk with you.

Customer service experience is necessary, veterinary experience preferred but not necessary-- if you love customer service, have a positive can-do approach and a true love for people and pets, we want to speak with you! 

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