Veterinary Clinic Assistant at PetIQ
Hanover, MD 21076
About the Job
Our Veterinary Clinic Assistants help bring our Vet Clinics to life by interacting with Pet Parents as well as supporting the Veterinarians. The role includes safely retraining animals, dispensing and labeling medication as well as assisting pet parents with product recommendations and facilitating check out process.
PetIQ provides convenient and affordable pet health and wellness products and veterinary services to pets and their families through retail and ecommerce channels across the country.
We are advocates for pet parents, because we believe that all pet parents should be able to provide necessary care that enhances the lives of their pets.
Job Overview
- Collect payment, dispense and label medication, and review discharge paperwork with pet parents
- Safely restrain / hold pets for wellness procedures including vaccines, nail trims and microchipping
- Collect and prepare blood and fecal samples for laboratory testing
- Drive vans to and from clinics responsibly; load and unload the vans upon arrival and departure
- Make recommendations for services and products to every pet, every time, based on the pet’s lifestyle and an understanding of canine and feline diseases
- Maintain a clean and sanitary work environment by disinfecting surfaces and equipment between each pet
- Ability to execute inventory processes by maintaining accurate product counts and managing expiration dates for vaccines and products
- Promote a culture of safety in your clinic and live our values while reinforcing our brand promise with pet parents, partners, and team members
- Provide customer service to pet parents by answering questions and assisting them through the clinic process
- Achieve goals as set by your manager including dollars per pet, pets per clinic, preferred product and microchips sold
- Scan pets for microchips
- Prepare canine and feline vaccines
- Establish and maintain effective relationships with pet parents and partners
- Other duties as assigned
Minimum Qualifications:
- Must be 18 years of age or older
- Valid driver’s license
- Must be able to work weekends, varied weekdays and times, occasional overnights
- Reliable transportation to and from work
- Present professional appearance and positive conduct
- Punctuality and dependability highly valued
- Must be able to drive a company vehicle for long hours and in various terrain and weather conditions. Portion of workday spent in vehicle.
- Some outdoor clinic work and activities may be necessary
- Must be able to work for prolonged periods of time in the field, including 12–14-hour days
Education Requirements:
- High School Diploma or equivalent required
Preferred Qualifications:
- Previous customer service sales experience
- Navigate computer software (iPad, Bluetooth devices and more)
- Strong organizational, problem-solving, and analytical skills
- Ability to work within a team to meet team goals and objectives
- Comfort level in approaching host location’s customers to educate about our clinics
- Ability to adapt to changing priorities
Physical Requirements:
- Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state, and local standards
- Must be able to lift and carry up to 50 lbs.
