Veterinary Nurse I-Triage Call Center - Kansas State University

About This Role:

The Veterinary Health Center (VHC) within the College of Veterinary Medicine is seeking Veterinary Nurses to join our dedicated Triage Call Center to help facilitate exemplary patient care and quality customer service. This position is primarily responsible for triaging phone calls that come into the VHC for patient appointments and consultations. With a substantial knowledge of nursing care, this position actively supports the hospital by serving as an initial point of contact and facilitating communications to help meet patient needs. Working hours for Veterinary Nurses in this position will include daytime hours Monday-Friday. Excellent communication and leadership skills are utilized daily in this position.

Why Join Us:

The Veterinary Health Center is a teaching hospital that offers routine, emergency, and specialty care services. The VHC strives to provide exceptional care for patients from high-quality routine healthcare to state-of-the-art advanced therapy for seriously ill patients. The Veterinary Health Center is located in Manhattan, Kansas and is a vibrant college community with a population of over 55,000 in the Flint Hills. We offer a comprehensive benefits package that includes 24 vacation days plus other paid time off (holidays, sick, and discretionary), health insurance, life insurance, and retirement plans. To see what benefits are available, please visit:  www.ksvhc.org/about/employment/recruitment.html

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

What You’ll Need to Succeed:

Minimum Qualifications:

• Requires the completion of a two-year college program in veterinary or animal technology accredited by the American Veterinary Medical Association (AVMA).

Preferred Qualifications:

• Knowledge of basic veterinary medical concepts, animal behavior and animal husbandry.
• Ability to multi-task and work cooperatively with others.
• Ability to understand diagnostic procedures.
• Ability to adhere to appropriate safety procedures.
• Ability to prioritize daily tasks.
• Ability to work in high intensity environment.
• Skilled in time management.
• Skilled in interpersonal communication.
• Skilled in written communication.
• Be willing to master new techniques.
• Ability to answer multiple phone lines.
• Ability to make sound decisions in a stressful situation.
• Ability to prioritize and recognize the most effective & efficient process to accomplish the daily workflow.
• Adaptable to different computer systems/advanced computer skills.

Other Requirements:

• The College of Veterinary Medicine requires that new hires must obtain a Kansas license as a Veterinary Technician within 6 months of employment.

How to Apply:

Please submit the following documents on www.ksvhc.org/about/employment/.

1. Resume
2. Cover Letter
3. Contact information for three professional references

Screening of Applications Begins:

Immediately and continues until position is filled.

Anticipated Hiring Pay Range:

$17-$18.50 per hour