Veterinary Office Manager - Companion Pet Hospital NY

Companion Pet Hospital is thrilled to offer world-class service to companion animals while continually expanding our knowledge and skillsets. Our hospital has been AAHA-accredited for twenty-five years, and we are proud to be certified as a Fear-Free and Cat-Friendly Practice. Our hospital is host to a very experienced team that delivers individualized, respectful services with an emphasis on owner education. Companion Pet Hospital is regularly active in the community that has given so much back to us. We currently partner with several rescue groups to provide physical exams to shelter animals.

No matter the service, we strive to ensure we are offering pets the best possible attention and care they can receive, whether that is preventative care, dentistry, or surgery. We offer personalized health care packages for puppies and kittens, mature adults, and animals in their senior years. Our in-clinic diagnostics consist of laboratory capabilities and digital radiography. Companion Pet Hospital is equipped with the latest technology to perform routine and more complex surgeries. We offer spays and neuters in addition to soft-tissue and orthopedic surgery if necessary. To maximize pet wellness, our team specializes in integrative medicine techniques including laser therapy and acupuncture when pets are not responding to conventional medicine.

Carmel is a historic village in the southern region of New York. An hour north of New York City, Carmel is full of rustic trails, wildlife sanctuaries, and lakes so calm and clear that the reflection is picture-perfect. Centered around a bustling downtown strip, you can tour haunted hotels and dine in local eateries. This charming area is full of historic homes in spacious lots. Many young professionals have fallen in love with the area and choose to make the 60-mile commute to NYC daily. Carmel provides those looking to spread out and relax a healthy life balance with access to all New York City has to offer.

To learn more about us, click here!

This is a working supervisory position responsible for the leadership of the medical team and overseeing office management. 

• Making informal recommendations to the veterinary regional manager concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes affecting the receptionists.
• Directing on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals.
• Conducting team meetings.
• Preparing employee work schedules, managing the office staff, and finding coverage where needed.
• Ensuring payroll is completed and submitted accurately and in a timely manner.
• Accurately handling and recording controlled drugs.
• Establishing inventory control system to assure adequate stocks of supplies are available. Reviewing best prices for all products purchased. Maintaining inventory control, including controlled drugs, by monitoring product quantities, qualities, and price points. This includes equipment and dealing with returns.
• Ensuring accurate record keeping.
• Managing and/or implement hospital policies, including DEA/Controlled Substances and OSHA.
• Occasional marketing.
• Facility maintenance and safety.
• Providing direction for efficient workflow.
• Reviewing revenue reporting.
• Working well with all team members and ensure that your actions support the hospital, the doctors, and the practice philosophy.
• Recruiting/Hiring/Onboarding appropriate staff members that fit within the culture and the needs of the hospital. Terminating staff members that do not follow the guidelines, policies, and protocols. This includes handling job descriptions and assisting with setting salaries.
• Marketing the hospital to prospective customers and the veterinary community by identifying and attending relevant local and regional events. 
• Resolving informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
• Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, tests, and treatments to maintain an accurate and permanent report of patient information.
• Knowledge of spelling and meaning of commonly used veterinary terminology (e.g., terms of anatomy, physiology, diseases, tests, etc.) to accurately enter specific information into patient records.
• Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
• Ensuring that pet owners' complaints are promptly addressed and resolved.
• Strong client service skills including answering telephone calls in a polite and professional manner.
• Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Ability to show unbiased judgment when managing people and make fair and just recommendations regarding personnel issues and/or disciplinary action.
• Establishing good relationships with vendors to receive the best support that vendor has to offer the hospital.
• Promptly notifying the appropriate veterinary staff of emergency cases.
• Performing other duties as assigned

Qualifications:

•  3+ years veterinary experience preferred.
• Strong leadership, communication, and motivations skills. Has the ability to direct, guide, and assist a group of individuals. A desire to teach others to create a well-rounded team.
• Experience with IDEXX and Cornerstone is preferred but not required.
• Knowledgeable in veterinary medicine terminology and how to run a veterinary hospital 
• Knowledge in preventative care, surgical procedures, and hospital flow
• A self-starter with the desire to continue to advance one’s knowledge and skillset
• Ability to receive constructive feedback in a professional manner to maintain hospital efficiency
• Exceptional customer service skills and ability to communicate precisely
• A high work ethic and positive attitude team member
• Highly organized and possess computer skills
• Open availability with flexibility to change hours based on hospital’s needs

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.