Veterinary Practice Leader - Sagamore Animal Hospital
Rye, NH 03870
About the Job
Description
Sagamore Animal Hospital is a full-service animal hospital dedicated to providing exceptional care to pets in Rye, NH. With a warm and inviting atmosphere, advanced diagnostic tools, and a commitment to excellence, our two-doctor hospital is focused on improving the lives of pets and their owners.
We are seeking an experienced and passionate leader to join our team as a Practice Coordinator. In this role, you will oversee the day-to-day operations of our clinic, lead a team of dedicated professionals, and ensure the highest standards of care and service for our patients and clients.
Essential Duties and Responsibilities:
Managerial:
- Act as the primary leader on shift, ensuring smooth operations and effective communication.
- Create schedules and manage unplanned schedule changes efficiently.
- Resolve issues as they arise in collaboration with the Group PM.
- Demonstrate proficiency in all skills outlined in the CSR, Veterinary Technician, or Veterinary Assistant job description.
- Work with GPM to train the team on hospital guidelines and practices to ensure compliance.
- Partner with GPM for employee relations inclusive of performance management, disciplinary actions, record keeping, confidentiality and compliance
- Monitor employee competence and effectiveness.
- Provide real-time feedback and coaching as needed.
- Ability to lead meetings and make presentations.
- Maintain team member timesheets (punches and manual entries)
- Process Invoice Approvals in Coupa up to $5k
Client Management:
- Oversee client flow to ensure clients and patients are seen and treated in a professional, timely and competent manner
- Responsible for resolving escalated non-medical client complaints in a timely manner
- Maintenance of accurate client records
Organizational:
- Work with GPM to develop hospital KPI’s to achieve budget
- Work with GPM to identify potential obstacles that create barriers to hospital success and growth
- Work with GPM to develop SMART goals that align with hospital strategy.
- Building maintenance and facility upkeep
- Maintenance of equipment and supplies: maintenance, inventory, purchasing and ordering, uniforms, etc.
- Responsible for attending scheduled meetings with manager to review hospital performance
- 60-80% of scheduled shifts will be in a functional role such as CSR, CrVT, or VA
- Other duties as assigned.
Qualifications/Requirements:
- High School Diploma or GED required.
- Minimum of 3 years of previous experience in the client service industry or veterinary experience
- Experience with Microsoft Office suite products.
- Strong multitasking and time management skills.
- Ability to work effectively within a team setting.
- Excellent communication skills, both written and oral.
- All qualifications listed in the CSR, Veterinary Technician, or Veterinary Assistant job description.
Physical Requirements:
- Must be able to walk/stand for a minimum of 8-hours a day as needed.
- Frequent ability to carry out instructions furnished in written, oral or diagram form to solve problems involving several variables.
- Ability to stand, walk, stoop, kneel, crouch as well as manipulate (lift, carry and move) up to 40 pounds.
- The physical requirements and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Benefits and Perks:
- Short Term Disability paid for by employer
- Complimentary Life Insurance $25,000; with options to purchase additional voluntary benefits for self or family
- Company Sponsored Employee Assistance Program (Headspace)
- 401K with 100% company match up to 3% and 50% company match up to 5%, eligible after 6 months of employment
- Kaiser/UMR Insurance Plans with multiple options
- Flexible Spending Account or Health Savings Account options
- United Healthcare Dental Insurance; includes a 100% paid premium option for team members
- United Healthcare Vision Insurance options
- Long Term Disability option
- Progyny-Fertility and Family Building Support (up to $10,000)
- Team Member Discounts for Pet Care
- Paid time off-inclusive of sick, personal, and vacation
- LGBTQIA+ support with FOLX HEALTHCARE (if UMR enrolled)
- Sword Digital Musculoskeletal & Physical Therapy Program (if UMR enrolled)
- Referral Bonus Program
- DailyPay on Demand
If you are a compassionate and dedicated professional seeking to contribute to a team that prioritizes the health and happiness of pets, we want to connect with you!
United Veterinary Care: Delivering exceptional care to pets, people, and our communities.
Source : Sagamore Animal Hospital
