Veterinary Receptionist - Animal Care Associates - Charleston, WV

Animal Care Associates is a full-service animal hospital and boarding facility that has been treating pets in the Charleston, WV area since 1984. We set a standard for excellent veterinary care that is unsurpassed. In fact, we are the only veterinarians in the Charleston area accredited by the American Animal Hospital Association. We offer a variety of services including wellness exams, surgery, in-house diagnostics, dentistry, digital radiography, ultrasound, laser therapy, and much more.

At our practice, we treat more than just cats and dogs. We are a leading veterinary care provider in the area for birds we well as exotic and pocket pets. We see uncommon companion animals like birds, lizards, snakes, sugar gliders, and hedgehogs as well as more common pocket pets like rabbits, hamsters, and ferrets. 

In West Virginia you have the opportunity to enjoy numerous activities. Our state offers: hiking, scenic bike trails, white water rafting, skiing, and beautiful state and national parks for exploring. If you are into fine arts, there are symphony and ballets for your viewing pleasure.

Come check out our practice at: https://www.acawv.com/.

We are seeking a compassionate and organized Veterinary Receptionist to join our team in Charleston. As the first point of contact for our clients and their beloved pets, you will play a crucial role in ensuring a positive experience for everyone who enters our clinic.

• Warmly greet clients and their pets, creating a welcoming atmosphere in the reception area
• Schedule appointments efficiently to optimize daily clinic flow
• Answer phone calls and emails, addressing inquiries and directing them to appropriate staff members
• Check-in patients, process payments, and manage client check-out procedures
• Maintain a clean and organized reception area
• Offer compassionate support to clients during emotional situations
• Assist with basic administrative tasks, including filing and record-keeping
• Collaborate with veterinary staff to ensure smooth clinic operations
• Handle multiple tasks simultaneously in a fast-paced environment
• Ensure client confidentiality and maintain accurate patient records

• Minimum of 1 year of veterinary reception experience preferred
• Excellent communication skills, both verbal and written
• Strong organizational abilities and attention to detail
• Proficiency in computer systems and scheduling software
• Ability to multitask effectively in a busy environment
• Empathetic and calm demeanor, especially during stressful situations
• Basic understanding of veterinary terminology
• Customer service-oriented with a friendly and professional attitude
• Flexibility to work various shifts, including evenings and weekends as needed
• Ability to handle unpleasant odors and noises associated with animal care
• Resilience in dealing with potentially difficult emotional situations
• Physical ability to sit for extended periods and occasionally lift up to 25 pounds

We offer our staff:

• Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
• Employee Assistance Program 
• Paid Vacation and Sick Time for ALL Employees 
• Paid Bereavement Program 
• Paid Parental Leave Program  
• Competitive Compensation  
• Continuing Education Allowance (applies to licensed/registered/certified roles)
• Tuition Assistance Program 
• Access to a CVA/CVT/CVPM Partnership through Penn Foster 
• Career Development Opportunities 
• Referral Bonus Program for most positions! 
• Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc) 
• Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit https://allianceanimal.com/additionaljobdescriptiondetails/.