Veterinary Receptionist - Family Vet Lake St. Louis

Family Vet Lake St. Louis has an opportunity for a full timeVeterinary Receptionist to join our team!

Location: 155 Pond Fort Trail, Lake St. Louis, MO 63367

Compensation: $15 - $19 (depending on experience)

Our team is a very cohesive unit and works very well together, a healthy team environment.

What We Offer:

A dynamic and supportive team environment where collaboration and compassion are valued.

Opportunities for growth and advancement within our rapidly expanding practice.

Get the work-life balance you deserve with a great schedule

Competitive compensation and benefits package, including medical, dental, and vision coverage.

 401K plan with company match

Join Our Fun and Growing Animal Practice!

Are you passionate about animals and love providing top-notch customer service? Do you want to be part of a fun, friendly, and supportive team that feels more like a family? Look no further! Our vibrant small animal practice is searching for a dedicated and enthusiastic Client Service Representative (CSR) to join our amazing team.

Why You’ll Love Working With Us:

Exceptional Customer Experience: We pride ourselves on delivering outstanding customer service and creating memorable experiences for our clients and their pets.
Team Atmosphere: Our practice boasts the best team environment around! We believe in supporting each other, celebrating successes, and working together to provide the highest level of care.

Growth Opportunities:

As our practice continues to grow, so do the opportunities for personal and professional development. We are committed to helping our team members advance their careers.

Key Responsibilities:

Core Values Champion: Be the heart and soul of our practice by upholding our Core Values and Mission Statement. Your dedication to our values will shine through in everything you do.

Warm Welcomes: Make every client and pet feel special with a friendly smile and a positive, solution-oriented attitude. Remembering their names is just the beginning of the excellent service you’ll provide.

Professional Phone Etiquette: Be the calm, knowledgeable voice on the other end of the line. Promptly answer calls using our multi-line phone system and assist clients with inquiries about animal care, procedures, and products, providing top-notch advice on wellness, prevention, and diseases.

Efficient Call Management: Keep things running smoothly by screening and routing calls to the right staff members. Take and deliver messages promptly, ensuring medical records are pulled and ready for accurate documentation.
Appointment Scheduler Extraordinaire: Master the art of scheduling! Set up appointments and surgeries according to our guidelines, and make confirmation calls to ensure everything is on track.

Detailed Record Keeper: Your attention to detail will shine as you meticulously note the details of client conversations in medical records, including dates, times, key points, and any required information.

Billing and Payments: Handle billing with precision and clarity. Enter accurate charges, explain invoices to highlight the value of care provided, and echo doctors’ recommendations during checkout. Collect payments, process credit cards, and handle checks with ease, ensuring all client accounts are in good standing.

Client Information Accuracy: Ensure our records are spotless. Verify and update client addresses, phone numbers, and email addresses, and scan new documents into patient medical records accurately.

Prescription Management: Manage prescription refill forms and provide clients with clear administration instructions. Your organization ensures pets get the medications they need on time.

Product Advisor: Be the go-to person for advice on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. Your recommendations will help keep pets happy and healthy.

Qualifications:
Be a Core Values Champion: Show your commitment to our MVP core values every day and be the heart of our practice.

Tech-Savvy Superstar: Have solid computer skills, including keyboarding and using communication tools like email and the internet. Tech troubles? Not on your watch!
Vet Terminology Whiz: Know your stuff! You’ll need to pronounce, spell, and understand veterinary terminology like a pro.

Grammar Guru: Excellent spelling and grammar are a must. Your attention to detail will keep our communications top-notch.

Calm Under Pressure: Handle varied and sometimes difficult conditions with grace. You'll be the rock in emotional situations.

Tactful and Respectful: Even when things get busy or hectic, you’ll treat clients and team members with the utmost respect and tact.

Confident and Professional: Maintain a calm, confident, and professional demeanor with clients and staff, even in stressful situations or when focused on individual tasks.

Organizational Pro: Strong organizational abilities and attention to detail are crucial. You’ll keep everything running smoothly and efficiently.

Customer Service Savvy: Prior experience in a customer service role is preferred. You know how to create positive experiences and build relationships.

Animal Lover Extraordinaire: You must genuinely love animals and their owners. Your passion for working in the animal care field will shine through in everything you do.

Join us and become a part of a team that truly cares about making a difference in the lives of pets and their owners. If you’re ready to bring your passion for animals and exceptional customer service skills to a practice that values teamwork and excellence, we’d love to hear from you!

How you'll make an impact: 

• Maintain and uphold the Core Values and Mission Statement of MVP. 

• Greet clients and pets by name with a smile and a positive, solution-oriented attitude. 
• Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.  
• Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.  
• Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.  
• Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.  

• Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.  
• Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.  
• Verify the eligibility of clients with charge accounts.  
• Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.  
• Fill prescriptions refill forms and provide routine administrations instructions to clients.  

• Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. 

Required Knowledge, Skills and Abilities: 

• Demonstrated commitment to MVP core values. 
• Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).  
• Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.  
• Must have excellent spelling and grammar.  
• Ability to handle varied and sometimes difficult conditions; will be exposed to highly emotional situations. 

• Ability to display tact and respect with clients and team members, even when busy or hectic.  
• Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks. 
• Must feel and express a genuine liking for animals and their owners and for working in an animal care field. 

We put people first and never compromise on our values. 

Apply today for immediate consideration! 

Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.