Veterinary Receptionist PT30 - Breckenridge Park Animal Hospital
Richardson, TX 75082
About the Job
Breckinridge Park Animal Hospital is an AAHA accredited state of the art hospital located in a fast growing suburb of Dallas-Fort Worth. Northeast Richardson has a great mix of suburban and city life, and with the opening of City Line it is a quick 25 minutes from downtown Dallas. Richardson and the surrounding area have excellent schools, community activities and housing.
We are seeking a confident and compassionate full-time associate to join our team. You will be free to utilize your extensive diagnostic capabilities as we have a great clientele that want the best care for their pets. Our team of technicians, veterinary assistants, kennel technicians, and receptionists are highly trained, so you can spend your time practicing veterinarian medicine. Strong interpersonal skills, excellent customer service and communication skills are required as we provide high quality veterinary care to a close-knit community. Our practice focuses on small animal medicine with a special interest in dentistry, internal medicine, and Fear Free techniques.
We have a new free-standing building with dental x-ray, digital radiography, ultrasound, cold therapy laser, and advanced anesthetic monitors. We are very fortunate to be in an expanding area with affluent, educated clients and need more doctors to help us continue to care for our growing community.
Our promise to create the best experience for our clients and patients has made us the go-to animal hospital in the Richardson community.
Sound like a good fit for you? Please apply today!
Overview:As a Receptionist you will:
- Receive and place calls to clients for the purpose of scheduling.
- Prioritize multiple tasks in a calm, organized manner.
- Maintain proper documentation through client and pet records, i.e. referral documentation, previous medical history received, etc.
- Assist all clients by providing necessary instructions, information and invoices, dispense prescription items per the veterinarian’s instructions, and schedule all future appointments.
- Utilize hospital computer systems to document medical records and communicate with clients and teammates.
- Manage the financial needs of the hospital by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures.
- Excellent customer service skills and an exceptional level of communication in a professional manner.
- Advocate for pets through client education on preventative care, pet health needs, treatment recommendations and all other hospital services/procedures.
- Maintain a positive attitude in all interactions with clients, pets and other teammates.
- Demonstrate ability to show empathy toward clients and treat pets with compassion and respect.
- Utilizing standard office/business equipment.
- Knowledge of veterinary medical terminology and procedures.
- Flexible schedule including some weekend and holiday shifts.
- Experience with veterinary software is preferred.
- Ability to work independently on assigned tasks as well as to accept direction on given assignments.
- Possession of organizational skills.
- Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations.
- Pay range of $16-$17/hour based on experience
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k)
- Life Insurance (Basic, Voluntary & AD&D)
- Short Term Disability
- Paid Time Off (Vacation & Public Holidays) - for eligible positions only
- SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
- Teladoc- FREE doctor access 24/7
- Discounted Veterinary Care
- EAP (Employee Assistance Program)
- A large network of over 5,000 veterinary professionals who all share common interest in promoting a collaborative working environment and individual career growth
- Opportunity to make an impact in your community while tackling a challenging, variety of tasks and the ability to help animals among a great team of people!
Our team’s continuous dedication has rewarded us with remarkable growth, and Southern Veterinary Partners now employs more than 8,000 employees nationwide. The organization’s success has not gone unnoticed, landing us recognition as #19 on Newsweek’s “Most Loved Workplaces” list in 2022. Additionally, we have ranked among Inc. 5000’s List of "Fastest Growing Companies in America" (2018, 2019, 2020, 2021, and 2022) and the Birmingham Business Journal's "FastTrack 30" of the Fastest Growing Companies in Birmingham (2017, 2018, 2019, 2020, and 2021).