Vice President, Acceptance Solutions, Visa Acceptance Platform - Visa

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

The Acceptance Solutions Product Development team drives the diversification of our revenue with products that differentiate our network and deliver valuable solutions across other rails. The team’s strategy is to increase total merchant value by developing solutions that address complex and emerging merchant and acquirer needs. Our mission is to drive the future of payment acceptance, helping our clients navigate digital commerce complexities and address an increasing need for flexibility and agility.  

The goal of the Visa Acceptance Platform is to be the world’s most open payment platform by delivering market leading, globally relevant, omnichannel acceptance componentry through open, composable, modular APIs delivered with Visa-grade resilience, security, maintenance, and scale.

The VP will lead product development for Visa Acceptance Platform (VAP), aligning with key stakeholders across technology, global product and market facing teams.  VAP is a collection of client-facing assets with three Go-To-Market channels 1-Direct to Merchant 2-Acquirers 3-Tech Partners and supports a wide product set across Acceptance Solutions and Risk and Identity Services (RaIS).  VAP is organized in 4 Team of Teams (TofTs) each supporting a collection of client capabilities across Boarding, Billing, Management, and Integration.   This is a global role supporting all regions.

This role will report to the Senior Vice President, Product Development, Technology Acceptance Solutions and will be responsible for working with the executive team as well as the commercial product development business partners to aggressively expand Visa’s product portfolios. This is a senior and transformational role, and one of autonomy and next generation thinking.

Responsibilities:

• Directly responsible for product development for the Visa Acceptance Platform.

• Lead cross-functional global team of senior engineers, solution architects, technical project managers to define technology project architecture, technology strategy, and play a leadership role providing guidance to stakeholders.

• Provide technical vision and a roadmap to align with the corporate strategy and the technical strategy

• Provide technical thought leadership and management in building code that is secure and passes all Visa cyber security requirements

• Provide technical thought leadership and management in building code that has an always-on architecture and uptime/availability characteristics in excess of 99.999%

• Work closely with product management and the regions to define the right feature set and technical roadmap to support the company vision and strategy across our ecosystem

• Work closely with cybersecurity and operations & infrastructure to ensure a seamless model of coding, deployment and operations of the code in production

• Execute technology strategies and key priorities to meet business objectives and strategies with key stakeholders across technology, global product and market facing teams. 

• Work directly and closely with cross functional stakeholders to develop multi-year strategic outlook plans, instrumental in defining solutions for large/complex opportunities/challenges.

• Support a globally distributed team of 240+ employees.

• Manage and enhance our global organizational model and our global workforce in NA, Europe and Asia

• Maintain operational and fiscal discipline by effectively managing the scope/schedule and budget

• Lead agile product development teams working with clients (issuers, acquirers, processors and service providers) to commercialize new or existing underutilized products to address broader use cases.

• Define, coordinate customer change management and support strategies.

• Strong Intellect. Bright individual, with ability to combine analytical reasoning, creativity and judgment. Quick study, able to handle complex matters, with multiple initiatives going on simultaneously. Able to deal effectively with strategic issues, as well as tactical operational details.

• Highly Ethical. Can be trusted to do only the right thing for the employees, shareholders, and others. Follows a balanced approach without compromising integrity.

• Values and Leadership. Demonstrates alignment to Visa’s Values and has the capability to lead and motivate a team. Demonstrates commitment to growing and developing internal talent.

• Results Oriented. Energetic, resourceful, with strong service orientation and positive can-do attitude. Fully committed to the job and to deliver outstanding work. Never satisfied with status quo, continually striving for excellence. Enjoys working hands-on.

• Change Agent. Comfortable designing for the future, while managing day-to-day HR matters. Able to anticipate risks and propose practical plans to mitigate them. Appreciates HR’s impact and how HR is an integral part of the company’s business strategy.

• Low Ego. Puts needs of the business ahead of themselves. Operates in a transparent fashion without a personal agenda. Possesses a well-developed sense of humor and listens first.

• Self-starter. Able to challenge the status-quo sensitively and constructively. Intellectually agile, self-confident and highly articulate.

• Relationship Building / Influencing- Demonstrate effective and appropriate influencing skills with senior management/partners, combining high-level human capital knowledge with deep organizational understanding. Build strong relationships with solid trust and mutual respect as the foundation. Leverage strong judgment skills to make decisions. Instinctively know when and how to introduce change, in such a way that it is broadly accepted and institutionalized.

Technical Skills & Experience

• Experience leading large, global technology teams and a broad software engineering leadership background.

• Previous experience in design, architecture, and engineering experience of highly available, resilient, scalable systems.

• Experience leading large, global technology teams of at least 150+ employees and a broad software engineering leadership background.

• Deep Payments industry knowledge highly desired, specifically disputes.

• Proven ability to lead multidisciplinary technology teams, providing guidance, and nurturing talent.

• Track record of effectively communicating complex technical concepts to diverse stakeholders.

• Demonstrated experience in change management concerning the adoption of new technologies.

• Strong organizational skills with the ability to manage multiple projects, teams, and priorities concurrently.

• Ability to build and maintain strong relationships across various departments, ensuring seamless collaboration and communication.

• Proven capability to align departmental strategies with the broader corporate vision.

• Experience in creating a collaborative and innovative work culture that encourages risk-taking and fosters excellence.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications:
• 15 or more years of work experience with a bachelor’s degree or at least 12 years of work experience with an advanced degree (e.g. Masters/MBA/ JD/MD) or a minimum of 10 years of work experience with a PhD
• App servers, Kubernetes, Hazelcast, Kafka, Mysql, Mongo, Cassandra, Containers, Chef, Splunk, Elastic, Hadoop
• Experience in coding, architecting and leading large teams of technologists
• Experience managing a large global and disparate team of engineers across multiple time zones and cultures
• Have experience in Development Operations and modern CI/CD techniques
• Strong track record of building enterprise transaction-based system with focus on security, reliability, scalability, and performance
• Experience working in Agile framework and comfortable working in matrixed organization
• Excellent knowledge of core engineering best practices and passion to implement these across the team
• Demonstrated ability to recruit, grow, retain, and lead high-caliber technical talent
• Exceptional collaboration and partnership skills with the ability to work in a global environment and drive consensus in cross-functional teams
• Strong commercial acumen, able to forecast business trends and translate into agile technology acceptance solutions
• Payments industry experience desired, enterprise experience advantageous


Preferred Qualifications:
• Proficiency in cloud-based solutions and is highly desired.
• Proven experience managing multidisciplinary teams and overseeing large-scale technology projects.
• Exceptional communication skills with a knack for translating complex technical jargon into understandable language for non-technical stakeholders.
• Experience leading large, global technology teams and a broad software engineering leadership background.
• Previous experience in design, architecture and engineering experience of highly available, resilient, scalable systems.
• Experience leading large, global technology teams of at least 300+ employees and a broad software engineering leadership background.
• Deep Payments industry knowledge highly desired.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 206,200 to 322,100 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.