Vice President, Ambulatory Care - Ambulatory Care Administration - University of California, Irvine

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center, a 459-bed, acute care hospital in in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center, high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center, gold level 1 geriatric emergency department and regional burn center. UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

To learn more about UCI Health, visit www.ucihealth.org.

Position Summary:

The University of California, Irvine, a career destination unlike any other, is built upon a rich history of academic and healthcare excellence. We are supported by a globally unique team of academic professionals, researchers, medical experts, and staff. Guided by our mission, vision, and strategic pillars, we thrive in a collaborative environment. We celebrate and leverage the diverse experiences and perspectives of our UCI community to continue to push the boundaries of innovation. Your opportunity to be a part of an award winning team, advancing your career journey, is now!

This position is responsible for operational and financial oversight and management for over 80 ambulatory care clinics and over 1500 staff, expanding over the Orange County geography. This includes operational oversight of Chao Comprehensive Cancer Center and Chao Comprehensive Digestive Disease Center and affiliated ambulatory network. This role will be an operational leader and partner in advancing key strategic service lines, including oncology, orthopedics, neuroscience, cardiovascular care, and digestive health; as well as partnering to lead the direction, design and operations of innovative patient-centered care at UCI Health, including advancing telehealth expansion and other digital solutions. This role will be a key strategic partner in future ambulatory expansion plans.

Essential Job Functions:

The identification of essential functions below is not intended to be an exhaustive list of all duties that may be assigned to this position, nor does it restrict the duties which may be assigned to this position if such duties reasonably relate to the position.

• Prepares annual operating budgets and monitor progress in achieving overall financial goals. Ensures budget compliance and variance reports. Provides data to support key financial indicators and decision making and recommend measures to maximize revenue and performance. Assists in developing operating and capital budgets for the clinics, and direct appropriate aspects of the budget process to various supervisors within the medical center. 10%
• Participates in growth strategies for primary and sub-specialty care by identifying, analyzing, and pursuing opportunities for acquisitions, mergers, or affiliations. Represents UC Irvine Health at the state, regional, and national level to external organizations involved with ambulatory care. 15%
• Establishes and ensures appropriate clinical standards in compliance with established policies/procedures, applicable laws, regulatory requirements, codes of practice, accreditation requirements, etc. Assesses and continuously improves the skills of the staff to ensure that program goals are met. Provides effective education, training, direction and guidance to ensure compliance with established work standards. 10%
• Ensures that the overall operations of assigned services promote effective interdisciplinary teamwork that results in high quality, cost effective, and coordinated services which are responsive to the needs of patients, patient’s family members, physicians, employees, administration, other departments, and appropriate external organizations. Defines, evaluates and recommends alternative ambulatory care management strategies to optimize/improve the clinical and financial performance of Ambulatory Practices. 20%
• Creates a safe work environment that fosters respect and positive morale. Effectively allocates and evaluates department work, determines required staffing levels, and provides leadership and follow through to ensure that unit services are delivered in a timely, efficient manner. Accepts responsibility for decisions and effective communication. Provides effective human resources management including hiring, firing, training, performance evaluations, and corrective action. 10%
• Collaborates with Senior Management/Executive Leadership Team to develop operating plans with short and long-term goals to improve efficiency, quality of care and outcomes, clinical documentation, service excellence, and appropriate reimbursement for services. Implements such plans and makes modifications as required. 15%
• Collaborates effectively with clinical and administrative leadership, physicians, nurses and a wide variety of other staff to ensure that service expectations and programmatic goals are met. Identifies strategies to improve resource utilization, service delivery, work flow, etc. as necessary to meet established expectations. Reports significant operational issues and problems, and formulates recommended actions and solutions. 20%

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications:

• Strong understanding of practice management systems, electronic medical records systems and financial management systems
• Strong operations experience and ability to plan and execute performance improvement, patient experience/access and financial performance (HCAHPS, CG-CAHPS and MACRA).
• Refined quantitative, financial and operational modeling skills and an ability to turn data into actionable information.
• Proven track record of building a high performing ambulatory care area, specifically, but not limited to patient access (call center operations), quality and physician practice/clinic outcomes.
• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must demonstrate customer service skills appropriate to the job
• Minimum of 5 years’ experience in an executive leadership role (Director or higher) in a complex, multi-site ambulatory setting.
• Experience in developing and managing capital and operational budgets and ambulatory P&L responsibility.
• Excellent written and verbal communication skills in English
• Demonstrated track record of enhancing physician engagement within a system.
• Bachelor's degree in Healthcare Administration or related Field
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the UC Irvine Health Affairs and work effectively with diverse stakeholders, especially physicians
• Ability to establish and maintain effective working relationships across the Health System
• A management style which emphasizes teamwork, participation, communication and a high-touch service orientation.

Preferred Qualifications:

• Master’s degree in HealthCare Administration, Nursing or related field
• MD or clinical credentials preferred
• Knowledge of University and medical center organizations, policies, procedures and forms
• Experience with a faculty practice plan/academic medical center

Conditions of Employment:

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page: https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement:

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at eec@uci.edu or at (949) 824-0500, Monday - Friday from 8:30 a.m. - 5:00 p.m.