Vice President Emergency Services - HCA Healthcare

The Vice President of Emergency Services leads strategic planning and business development for the service line and identifies opportunities to drive differentiation and improve the overall quality and delivery of services provided. By developing and implementing strategic plans aligned to business objectives and engaging stakeholders as partners in the pursuit of excellence in patient care, the Vice President fosters a culture in which stakeholders are committed to the vision/mission/values of the organization. 

What you will do in this role: 

Quality 

• Cultivates a superior clinical identity by leading the service line in the development and implementation of evidence-based practices, patient safety initiatives, and quality strategies. Ensures standards of care are established. Engages the medical staff as meaningful partners. 
• Leads efforts to reduce variation in clinical practice. Drives performance improvement initiatives designed to improve efficiency, effectiveness, and cost. Fosters a culture of accountability and transparency in the provision of care. 
• Stays abreast of internal/external benchmarks, accreditations, and designations. Establishes goals to differentiate the service line as a leader in quality and patient safety. Meaningfully engages the medical staff in the pursuit of excellence in patient care. 
• Stays abreast of legal and regulatory standards and ensures compliance. Develops and implements policies, procedures, and practices in compliance with all legal/regulatory standards. 
• Leads the development and implementation of patient throughput strategies, including capacity planning, volume forecasting, patient flow coordination, and admission/discharge planning. 
• Directs nursing practice and unit operations. Develops policies, procedures, and nursing standards to ensure patient and family needs are assessed, met, and Fosters an unparalleled patient experience culture that differentiates the service line as the leading place to practice and receive healthcare, attracting physicians, caregivers, and patients. Ensures physician alignment, engagement, and ease of access/practice. 
• Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience. 
• Creates and directs the implementation of a strategic roadmap designed to enhance the patient experience and achieve optimal outcomes. 
• Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. 
• Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. 
• Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. 
• Leads service line strategic planning and business development. Identifies stakeholder engagement strategies, new service offerings, technology advances, and other opportunities to drive differentiation and support the growth agenda. 
• Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. 
• Stays abreast of external factors and opportunities impacting healthcare, including political and legislative changes, reimbursement trends, and advances in healthcare delivery. Understands the competitive landscape and ensures service line is positioned strategically to respond to changing healthcare dynamics and market environments. 
• Develops and maintains strategic external relationships which advance the organization's position within the community, grow the business, and improve the health of communities served. Fosters robust referral networks. 
• Develops long- and short-range operational and capital plans aligned to business objectives. Prioritizes capital equipment needs. Determines projected return on investment for capital and growth initiatives. Monitors budget performance, identifies trends, and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. 
• Provides leadership and consultation to support cost effective clinical resource management, reduce variable costs, and enhance clinical effectiveness. Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. 
• Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patient care. 
• Performs other duties as assigned. 
• Practices and adheres to the “Code of Conduct” and “Mission and Value Statement.” 

Service 

• Fosters an unparalleled patient experience culture that differentiates the service line as the leading place to practice and receive healthcare, attracting physicians, caregivers, and patients. Ensures physician alignment, engagement, and ease of access/practice. 
• Leverages various feedback mechanisms to benchmark performance and identify opportunities to improve customer/patient satisfaction. Develops and implements strategies to elevate the patient experience. 
• Creates and directs the implementation of a strategic roadmap designed to enhance the patient experience and achieve optimal outcomes. 
• Collaborates with subject matter experts and patient experience leaders to ensure compliance with evidence-based practices that enhance patient experience and customer service. 

People 

• Fosters a culture that inspires commitment to the vision/mission/values of the organization. Ensures employees are recognized, valued, and supported. Develops and implements strategies to elevate employee engagement. 
• Identifies development opportunities or training needs of individual employees and teams. Provides coaching, feedback, and training to improve performance. 
• Builds a competitively superior organization through attracting, developing, engaging, and retaining talent. Ensures people with the right skills and motivations are in the right role, at the right time, to meet business needs. 

Growth 

• Leads service line strategic planning and business development. Identifies stakeholder engagement strategies, new service offerings, technology advances, and other opportunities to drive differentiation and support the growth agenda. 
• Collaborates with administrative team and physicians to enhance existing services or develop new service offerings. 
• Stays abreast of external factors and opportunities impacting healthcare, including political and legislative changes, reimbursement trends, and advances in healthcare delivery. Understands the competitive landscape and ensures service line is positioned strategically to respond to changing healthcare dynamics and market environments. 
• Develops and maintains strategic external relationships which advance the organization's position within the community, grow the business, and improve the health of communities served. Fosters robust referral networks. 

Finance 

• Develops long- and short-range operational and capital plans aligned to business objectives. Prioritizes capital equipment needs. Determines projected return on investment for capital and growth initiatives. Monitors budget performance, identifies trends, and evaluates variances in relation to established budget. Develops and implements actions to address performance gaps. 
• Provides leadership and consultation to support cost effective clinical resource management, reduce variable costs, and enhance clinical effectiveness. Manages operating expenses, including the utilization of supplies and equipment. Identifies cost reduction opportunities and implements actions to achieve savings. 
• Ensures effective labor management, including position control, scheduling excellence, productivity management, and premium pay utilization. Maintains staffing to ensure appropriate patient care. 

Knowledge, Skills, Abilities, Behaviors 

• Honors our Mission and Values: Ability to build trust and act with authenticity to cultivate a culture of integrity, inclusion, and mutual respect. 
• Communicates with Impact: Ability to deliver information in a clear, concise, and compelling manner to effectively engage others and achieve desired results. 
• Attains and Leverages Strategic Relationships: Ability to develop and strengthen collaborative relationships with both internal and external stakeholders to advance the care of our patients and the growth of HCA. 
• Leads and Develops Others: Ability to lead others to accomplish organizational goals and objectives, to provide meaningful coaching and mentoring to increase the capabilities of individuals and teams, and to drive employee engagement. 
• Effective Decision Making: Ability to make timely, informed decisions that are in the best interest of our patients, employees, providers, community, and HCA. 
• Achieves Success through Change: Ability to identify opportunities for improvement and innovation, remove barriers and resistance, and enable desired behaviors. 
• Drives Execution and Financial Results: Ability to commit to the success and financial wellbeing of HCA by challenging others to excel and by holding themselves and others accountable for achieving results. 
• Service and Quality Excellence: Ability to demonstrate an uncompromising commitment to delivering exceptional care to create an unmatched value proposition for our patients. 

What qualifications you will need: 

• Bachelor's Degree. Required 
• Master's Degree or other approved education plan. Preferred.
• 5+ years applicable experience. Required 
• BSN. Required 
• Currently licensed as a registered professional nurse in the state(s) of practice and or/has an active compact license, in accordance with the law and regulation. Required 
• Basic Life Support (BLS) required 

 Trident Health is a 445-bed HCA Healthcare hospital system comprised of two acute care hospitals, Trident Medical Center and Summerville Medical Center and three freestanding emergency departments, Brighton Park Emergency, Moncks Corner Medical Center and Centre Pointe Emergency.