Vice President, Facilities Management - Sunrise Senior Living

Responsible for leading the Facilities Management organization to ensure the operation and maintenance of world-class, resident centered senior living communities. Accountable to provide a safe, secure, and inviting environment for residents, their families, and team members at all Sunrise communities.  Ensure maximum Return on Invested Capital (ROIC) for owners through the development of superior facilities operating systems and value for shareholders through prudent resource utilization. This is a national operations and property management role, with responsibility to manage national operating platforms, standards, physical property management, including facilities management.

As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:

Leadership & Development

• Exemplify the Sunrise culture of inclusion and belonging above all.
• Attract, retain, and develop top talent, making changes when appropriate to ensure communities have effective leadership for their team members and residents.
• Provide direction, development, business management, and strategy with a focus on the overarching strategic priorities.
• Facilitate training programs for corporate team members to ensure they remain current with building systems technology and management.
• Lead teams through accountability to ensure facilities management is on-point, make certain that first impressions display Sunrise’s community life as vibrant, safe, nurturing, and welcoming.
• Supervise directly the Division Directors of Facilities (3-4 team members), a CapEx Director, and a department coordinator.
• Provide oversight and direction of the field teams (Area Managers of Facilities and community Maintenance Coordinators).

Financial, Capex Planning, & Operational Support

• Ensure that comprehensive capital needs assessments are performed for all communities in preparation of the Capital Expenditures (capex) budget process. The focus is on physical plant and building systems (i.e. plumbing, mechanical, electrical, fire alarm, sprinkler, roof, etc.) and less on front-of-house space renovations.
• Engage with Sunrise’s owners, executive leaders, and asset management team to develop capital expenditure and facilities management strategies to achieve desired results.
• Improve continuously department standards of service, product delivery and best practices.
• Ensure that corporate partnerships are monitored to verify service, cost, and overall value.
• Ensure all operating systems and standards comply with all life safety codes and applicable federal, state/province and local regulations (i.e., OSHA, ADA, NFPA, Clear Air Act, EPA, etc.).
• Facilitate the turnover of new communities from construction to operations.
• Monitor service trends and identify opportunities for continuous improvement to enhance processes, increase quality, and reduce operating expenses.
• Determine the most prudent utilization of capital, based upon qualitative and quantitative assessment data.
• Assess productivity and goal achievement to determine areas requiring improvement with subsequent actionable items.
• Assist with the development and compliance with Sunrise Capex policies.

Collaboration

• Partner closely with the cross departmental team and operational organizations to ensure quality standards are held to the highest Sunrise and industry standards to champion our mission.
• Partner with human resources to effectively lead and implement engagement initiatives that meet the needs of team members.
• Exhibit teamwork through the ability and willingness to work together with members across the organization to achieve results.
• Maintain valuable relationships with our customers through ongoing, concise, and clear communication.
• Partner with Information Technology (IT) to help triage community problems. Each community has approximately 25 business applications and 100 endpoints (points of failure) that require triage to diagnose a problem with IT before initiating a 3rd party support call.
• Help design a new support model that combines both building management systems with technology support.
• Co-manage building and technology community support costs to reduce third party operational costs
• Partner with technology to modernize perimeter door locking and geofencing solutions.

Technical Support

• Evaluate and make appropriate recommendations for new technologies, systems, materials, finishes, and criteria for new community growth.
• Participate in special projects, task forces to develop and implement product and service improvements to Residents and Team Members, or value improvements to Sunrise Senior Living.
• Provide technical expertise and cost input into the new community pro forma process in all areas of Facilities Management.
• Work with the Purchasing Department to review and make recommendations regarding products and service contracts for new and existing communities in the areas of Facilities Management.
• Develop and maintain a comprehensive database for Facilities related community information

Program Accountability & Development

• Develop the Sunrise Senior Living Facilities Management operating system to include the following components:
  • Life safety, fire safety, mechanical, electrical, and plumbing (MEP), housekeeping and laundry standards, systems, and policies.
  • Training programs for field and corporate facilities management team members.
  • New construction turnover process.
  • ESG/Energy Management
• Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
• Perform other duties as assigned.

Core Competencies: 

• Proven experience in building and maintaining internal and external relationships, including Sunrise owners
• Ability to set strategic vision and operationalize the vision into an execution plan/roadmap
• Highly focused on facilities management service delivery with exceptional ability to demonstrate service recovery skills
• Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism
• Business analytical skills with the ability to link information to actionable plans and achieve results
• Proven ability to lead and manage teams, coordinating projects, and ensuring efficient operations
• Ability to inspire and motivate performance of team members and promote honesty, trust, and respect
• Ability to handle multiple and competing priorities
• Ability to delegate assignments to the appropriate individuals based on their skills, roles and interests
• Excellent verbal & written communication skills
• Excellent interpersonal skills and ability to work effectively at all levels within the organization
• Ability to lead geographically dispersed work team

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed throughout this job description are representative of the knowledge, skills, and abilities required.

• Minimum ten (10) years multi-facilities experience
• Minimum fifteen (15) years Facilities Management experience or equivalent experience
• Licensed in a primary discipline.
• Designations RPA-FMA
• Proven experience in the development and implementation of effective strategic sales plans and occupancy growth strategies
• Strong operational management capabilities and experience managing large delivery focused teams, both internal and external
• Supervisory and management experience including hiring staff, coaching, performance management daily operations supervision, discipline, and counseling
• Knowledge of state/province and federal regulations affecting or directing the delivery of senior living services and operations
• Strategic planning and business development experience strongly preferred 
• Possess a deep understanding of senior living clinical care and regulatory requirements
• Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) & Sunrise applications with the ability to learn new applications
• Extensive knowledge of all aspects of building design, construction and maintenance, including expert level in reading and understanding blueprints and schematics
• Extensive knowledge of product and finishes selection and evaluation
• Thorough knowledge of multi-facility capital project management, creating and adhering to budgets, analyzing financial reports, and making strategic decisions to optimize resource allocation
• Superior problem-solving skills
• Knowledge of Request for Proposals (RFPs), bidding procedures, and relating purchasing and negotiations functions
• General understanding of Real Estate Investment Trust (REIT) accounting principles and practices
• Solid technical foundation to understand and troubleshoot issues, work collaboratively with technicians and operations, leveraging technology for improved efficiency